Error on /wp-admin login screen

  • When I go to the page to log into my account I get a message saying “This page isn’t working. worldbicyclerelief.org is currently unable to handle this request.
    HTTP ERROR 500”

    When I use a different browser the page loads but when I enter my login credentials I get the same error message. I’m unable to try any tips I’ve seen for attempting to resolve this since they require you to be logged in. How can I get logged in?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message.

    Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Also try reviewing this useful article: https://www.ads-software.com/support/article/common-wordpress-errors/#internal-server-error

    • This reply was modified 5 years, 7 months ago by t-p.
    Thread Starter kmarburger

    (@kmarburger)

    Thank you! Is this still true if the website loads/functions properly and it’s only the dashboard login that will not work?

    Moderator t-p

    (@t-p)

    site may work but admin not, and vice versa.

    Not sure if this helps, but when I tried to look up that domain to see where it was being hosted (to see if that would help provide any clues on what’s happening), it reports an issue with SSL. So you may want to follow up on that as well as it’s getting a 500 response error:
    https://whois.domaintools.com/worldbicyclerelief.org

    • This reply was modified 5 years, 6 months ago by Andrew Nevins.
Viewing 4 replies - 1 through 4 (of 4 total)
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