Error Payment processing failed. Please retry

  • Resolved emanuel92

    (@emanuel92)


    3 years, 11 months ago

    Hi,
    In test mode everything works perfectly,
    but when I switch to live mode I get an error
    ”Payment processing failed. Please retry. ”.

    please help me with this error
    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @emanuel92 ,

    This can happen if you’re using the same user account for live mode that you used for test mode (because the Stripe extension would “think” that the user is a test mode user).

    Can you please try creating a new user account, and test from that account?

    Do let me know how that goes!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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