Error please enter a valid email

  • Resolved ctbmarketing

    (@ctbmarketing)


    9 months, 2 weeks ago

    Hello,
    we installed the plugin wc lucky wheel. We tested it and it does not work with some of the e-mail adresses provided in checkout. When we entered an email adress lin.lahajner@gmail.com it worked, when i entered 2 other email adresses it did not work and this message appeared in the checkout: Please enter a valid email at checkout to use coupon code “tndbof”. We are a big company and really can not afford this type of mistakes on our website. Please respond ASAP.

    Thank you in advance,
    Mirko

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support lavendervu2510

    (@lavendervu2510)

    Hi, Thank you for reaching out to us.

    The issue is that the coupon “tndbof” has usage restrictions, allowing only specific email addresses to apply the coupon. You can refer to the WooCommerce Coupon Management: https://ibb.co/jwFK8HV

    Best regards.

    Thread Starter ctbmarketing

    (@ctbmarketing)

    Hello,

    1. I do not have an option to change the setting for coupons generated via prize wheel to accept all emails.
    2. I spinned the wheel using email adress “mirkosm6@gmail.com” and i received the coupon TNDBOF on my email adress. When i entered the coupon on the checkout page and used my email adress “mirkosm6@gmail.com” i got the same notification again: please enter a valid e-mail adress. When i go to coupons and check the allowed e-mail adresses tab i see that my email adress mirkosm6@gmail.com is in there, but the coupon code still does not work.
    Thread Starter ctbmarketing

    (@ctbmarketing)

    I can send you pictures on e-mail because the forum is not practical for uploading pictures.

    Plugin Support lavendervu2510

    (@lavendervu2510)

    Hi,

    You can contact us on our Presale forum for further assistance.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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