Error: “Please enter a valid slider ID”

  • Resolved Tina

    (@tinareisweb)


    2 years, 8 months ago

    Hi,
    Great plugin! Everything was working perfectly, until after the last update, we’re receiving this error message for all sliders:

    “Please enter a valid slider ID.”

    We’re copying the shortcode exactly as it is from Cinza Slider backend and add it to the page with a Gutenberg shortcode block, and instead of the slider, the error message is shown on the frontend.

    Can you help? Thank you!

    Best,
    Tina

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Cinza Web Design

    (@madebycinza)

    Hi Tina,

    Sorry for the inconvenience and I am glad to help!

    I released a few updates recently, do you happen to know which version you updated from? I’ll troubleshoot and let you know about a solution asap.

    Hi,

    I’m getting the same error with version 1.05 on WordPress 6.0.
    The error in the console is:

    Uncaught TypeError: a(…).draggable is not a function
    at HTMLDocument.<anonymous> (cslider-frontend.min.js?ver=1.0.0:1:129)
    at e (jquery.min.js?ver=3.6.0:2:30038)
    at t (jquery.min.js?ver=3.6.0:2:30340)

    It’s visible on the homepage at https://groenmaatje.nl

    I already tried disabling most of my plugins and disabled the drag function in the settings of cinza slider. No effect ??

    Any ideas how to solve this?

    Greets Rémon

    Plugin Author Cinza Web Design

    (@madebycinza)

    Hello Tina and Rémon,

    I just released a new version that fixes the draggable console error.

    Can you please update to version 1.0.6 and let me know if it’s working for you?

    Hi,

    Thanks for your guick response!

    The draggable error is fixed. Only still getting the “Please enter a valid slider ID” message. Console:

    (index):75 Uncaught TypeError: Cannot read properties of undefined (reading 'use')
    at (index):75:3
    at (index):77:4
groenmaatje.nl/:81 Uncaught ReferenceError: moment is not defined
    at groenmaatje.nl/:81:1139
(index):85 Uncaught TypeError: Cannot read properties of undefined (reading 'setSettings')

    You can check it on https://groenmaatje.nl

    Rémon

    Plugin Author Cinza Web Design

    (@madebycinza)

    Hey Rémon,

    Would you be able to give me access to a staging environment so I can troubleshoot it for you? I am not able to replicate that issue on my side unfortunately.

    You can email me at [email protected].

    Sorry for the trouble!

    Thread Starter Tina

    (@tinareisweb)

    Hi,
    Thank you for looking into it so quickly!
    I updated to the latest version and the error still persists for me too. I’ll set up a staging environment for you later today. Will e-mail you about it!
    Best,
    Tina

    Thread Starter Tina

    (@tinareisweb)

    Hi, I can’t reproduce the issue on our staging. Very weird. I’ll look into it some more and will post here with updates. Thanks!

    Plugin Author Cinza Web Design

    (@madebycinza)

    Hello Tina and Rémon,

    I just published version 1.0.7.
    Can you please update and let me know if it’s working for you?

    Thanks!

    Thank you so much! With version 1.07 it now works without any problems ??

    Really happy with you taking action this quickly! Thanks a lot!

    Greets
    Remon

    Plugin Author Cinza Web Design

    (@madebycinza)

    Great!
    Let me know if you have any other questions or issues.
    I’ll mark this as resolved.

Viewing 10 replies - 1 through 10 (of 10 total)
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