• Resolved fcipolla

    (@fcipolla)


    Even though an address is already entered, customer can’t finish checkout because a message “Please enter an address to continue”, do not permit. It is a bug that make me lose sales.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    This error occurs when the country field is disabled/removed in either billing or shipping section in the plugin settings. Please note that when you provide validation for the state field or zip code field in any section, it is mandatory to have an active country field.

    If the country field is disabled, could you please enable the fields and verify from your side?

    Further, if you don’t feel like displaying the country field on the checkout page then you can hide the country field using CSS.

    We hope this will help.

    Thank you!

    Moderator Yui

    (@fierevere)

    永子

    moved to support section,
    please do not use reviews for support questions

    Plugin Author ThemeHigh

    (@themehigh)

    @fcipolla Since we haven’t heard back from you, we hope your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

    Thread Starter fcipolla

    (@fcipolla)

    I thought the plugin worked to avoid it: “if you don’t feel like displaying the country field on the checkout page then you can hide the country field using CSS”.

    Can I manage the field or not with this plugin?

    Thanks,

    Plugin Author ThemeHigh

    (@themehigh)

    Unfortunately, it is not possible to create a hidden country field using the lite version of our plugin.

    You can hide the country field from the checkout page using the below style.

    #billing_country_field{ 
    display:none!important;
    }

    Please note that you need to provide a country code as the default value in the billing_country field. Please refer to the below screenshot.

    https://prnt.sc/1qyd794

    We hope this will help.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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