Error pls help

  • Resolved mariopap

    (@mariopap)


    8 years, 8 months ago

    I have installed the plugin as per instructions

    however i keep getting the following errors and cannot get it to work please help

    Warning: require_once(/home/content/n3pnexwpnas02_data03/51/3042851/html/wp-content/plugins/includes/abstracts/class-charitable-form.php): failed to open stream: No such file or directory in /home/content/n3pnexwpnas02_data03/51/3042851/html/wp-content/plugins/charitable.php on line 151

    Fatal error: require_once(): Failed opening required ‘/home/content/n3pnexwpnas02_data03/51/3042851/html/wp-content/plugins/includes/abstracts/class-charitable-form.php’ (include_path=’.:/usr/local/php5_4/lib/php’) in /home/content/n3pnexwpnas02_data03/51/3042851/html/wp-content/plugins/charitable.php on line 151

    also when trying to create a new campaign i get this
    Fatal error: Call to undefined function get_custom_campaign_meta_fields() in /home/content/n3pnexwpnas02_data03/51/3042851/html/wp-content/themes/pet-rescue/framework/admin/options/cmsms-theme-options.php on line 117

    please help as your plugin seems to be exactly what we are looking for and would really like to use it

    https://www.ads-software.com/plugins/charitable/

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi Marios,

    I just replied to your email, but will copy my reply here. It sounds like Charitable was not uploaded to your website correctly. Could you try deleting it and then completely re-uploading & installing it?

    Regarding the error with get_custom_campaign_meta_fields() after you add a campaign, could you get in touch with the developer of your theme to find out why this is happening? The error is not originating from Charitable and appears to be theme-related.

    Cheers,
    Eric

    Thread Starter mariopap

    (@mariopap)

    Hi This is the message I got from the developer of the theme

    Your request (#19612) has been updated. Reply to this email or follow the link below:

    Support agent Kate, Mar 14, 12:17:
    Hello, thanks for contacting support.

    The matter is that we do not guarantee the third-party plugins compatibility with the theme and thus there is not much we can advise regarding this. There are tons of different plugins available and we
    cannot ensure compatibility with the theme for all of them.
    Appreciate your understanding.

    Best regards!

    —

    Is there anyway you can help as I do not know how to resolve this issue

    Thread Starter mariopap

    (@mariopap)

    ?

    I received your email; will follow up with you there to work on a resolution to this issue.

    Cheers,
    Eric

    I am having the exact same problem Eric – was there a fix for this?

    I’m afraid not @petsreturnhome. I never heard back from Mario but seems like this theme just isn’t compatible with Charitable.

    Cheers,
    Eric

    Thank you Eric. I will continue to play around and see what I can figure out – if I do I will share with you. Have a great day.

Viewing 7 replies - 1 through 7 (of 7 total)
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