Error Preventing Product Edit for Shop Manager Role with WpStream Plugin

  • Hello Support,

    I’m encountering a React error that prevents the Shop Manager role from editing products while using the WpStream plugin. This issue does not occur with Administrator access, but it stops the editing process entirely for Shop Managers. Please find screenshot here.

    Due to the severity of this issue, I’ve completely deactivated the WpStream plugin, as I suspect it may cause conflicts in other areas of my site as well.

    I appreciate your help in resolving this matter!

    Thank you!
    Mahesh Thorat

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author wpstream

    (@wpstream)

    Hello there,

    Thanks for getting in touch and I am sorry to hear that you are having this issue. This is indeed something we want to get into and we would appreciate it if you could open a support ticket here as we will be needing more information about your environment so that we can replicate it on ours.

    This does indeed sound like a conflict so we look forward to your response via ticket support ASAP. Our team has been notified to keep an eye out for your ticket, please link this thread for context ??

    Looking forward to helping you solve this.

    Best,
    WpStream team

    Thread Starter Mahesh Thorat

    (@maheshmthorat)

    Hello Support,

    I have already described the issue in detail. To replicate it, please follow these steps:

    1. Log in with the “Shop Manager” role in your environment.
    2. Click “Add Product.”
    3. You will see errors in the console.
    4. The Product Data tabs will load as blank.

    This is a coding issue, so it doesn’t require testing across different environments. Please pass this information to your developers, and they should be able to resolve it.

    Best regards,
    Mahesh Thorat

    Plugin Author wpstream

    (@wpstream)

    Hello Mahesh,

    Thanks for your detailed response with the necessary steps. I can indeed confirm that the tabs are blank when doing this and I have forwarded this to our team to look into ASAP.

    We appreciate your patience!

    Best

    Thread Starter Mahesh Thorat

    (@maheshmthorat)

    Hello WpStream Team,

    Thank you for your prompt response and for confirming the issue with the blank tabs when using the Shop Manager role. I appreciate you forwarding this to your development team.

    If you need any additional information or further assistance to help resolve this issue, please let me know. I’m eager to see this fixed so I can reactivate the WpStream plugin without concerns.

    Thanks again for your support!

    Best regards,

    Plugin Author wpstream

    (@wpstream)

    Hello again,

    I can confirm that we are still looking into this and we just wanted to let you know that your issue has not been forgotten ??

    There is a conflict happening and we are trying to reach out to WooCommerce regarding this as well.

    We appreciate your patience!

    Best

    Thread Starter Mahesh Thorat

    (@maheshmthorat)

    Hello WpStream Team,

    Thank you for the update and for keeping me in the loop regarding the progress on this issue. I appreciate your efforts in investigating the conflict and reaching out to WooCommerce.

    If there’s anything else I can provide to assist in resolving this matter, please don’t hesitate to let me know. I’m looking forward to having the WpStream plugin reactivated soon.

    Thanks again for your support!

    Best regards,
    Mahesh Thorat

    Plugin Author wpstream

    (@wpstream)

    Hello again,

    I wanted to get in touch again to assure you that your issue has not been neglected and our team is still actively working on this. As you can imagine since there is a conflict with another plugin, this back and forth is taking some time. We highly appreciate your patience and understanding!

    Best,

Viewing 7 replies - 1 through 7 (of 7 total)
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