Error Processing Checkout Message – But Payment Goes Through

  • Resolved pwindpub

    (@pwindpub)


    1 year, 7 months ago

    Have seen this issue prior, but am not seeing how to resolve it.

    TODAY this came up.?“Error processing checkout. Please try again”?(See picture 1). The payment processes on the backend and at Square properly load and is collected. No automatic emails are sent.

    So I changed themes to?Woo STOREFRONT.?And it processes correctly and sends emails. (Did not deactivate any plugins – checking themes first)

    I deactivated all plugins but AVADA, Woocommerce, WOO Shipping and SQUARE… SAME error message came up. Must be with Avada.?

    I used Chrome and checked for errors and it shows “square.js?ver=4.1.0:1 POST?https://www.alexkava.com/?wc-ajax=checkout?500″

    Safari jsc shows: [Error] Failed to load resource: the server responded with a status of 500 () (www.alexkava.com, line 0)

    WHAT might be happening? What can I do?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @pwindpub

    From what I understand, you’re encountering an error message during the checkout process on your website, even though payments are being processed correctly in the backend. I appreciate the steps you’ve already taken to identify the problem and I’m here to assist you further.

    From the details you’ve provided, it appears that the issue might be related to a conflict between the Avada theme and the WooCommerce plugin, as you’ve suggested. The error 500 you’re seeing is a general HTTP status code that means something has gone wrong on the server, but the server could not be more specific on what the exact problem is.

    Here’s what I recommend you to do:

    1. Check Theme and Plugin Compatibility: Ensure that both Avada and WooCommerce are updated to their latest versions. Sometimes, outdated versions can cause conflicts due to compatibility issues.
    2. Check your server error logs: Your web hosting provider should provide access to server error logs, which can give more specific information about the 500 error.
    3. Contact Avada Support: As the issue seems to be specific to the Avada theme, I would recommend reaching out to their support team. They may have encountered this issue before and can provide a solution.
    4. Reinstall Avada: If all else fails, you might try reinstalling the Avada theme. This can often fix any issues caused by a corrupted file.

    ?? A quick reminder: Before you make any changes, we strongly recommend that you create a backup of your full site and database. This is a crucial step to ensure that in case anything goes wrong, you can easily restore your site to its previous, functioning state.

    I hope these steps help you in resolving the issue. Please let me know if you need further assistance.

    Thread Starter pwindpub

    (@pwindpub)

    THANK YOU for your reply.

    The Issue s resolved. I took a look at my logs and the js on the pages.

    I then reloaded a new theme download of AVADA. Everything resolved itself. Somewhere SOMETHING got “messed up”.

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @pwindpub ,

    I am really glad to hear that the issue is no longer present ??

    Since this has been resolved, feel free to?create a new topic if you need any further help.

    Also, if you have a minute, we’d love it if you could leave us a review: 

    https://www.ads-software.com/support/plugin/woocommerce-square/reviews/

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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