Error Processing Checkout, Please Try Again
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Hi, I am facing an issue with my WooCommerce PayPal Payments.. Customers are encounterring an error msg of “Error Processing Checkout, Please Try Again” when they try to place an order via paypal.. but in our backend order is placed and PayPal also send Emails to customer’s that youve placed this order etc.etc. on the other hand when they try to place via another pymnt method then all is working good.
Plz advice. thanks very much.
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See: How to create a child theme WooCommerce Support: ?Templates Overrides: /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/archive-product.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/cart/cross-sells.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/content-product.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/content-single-product.php glowing/woocommerce/emails/admin-failed-order.php glowing/woocommerce/emails/admin-new-order.php glowing/woocommerce/emails/customer-completed-order.php glowing/woocommerce/emails/customer-invoice.php glowing/woocommerce/emails/customer-new-account.php glowing/woocommerce/emails/customer-note.php glowing/woocommerce/emails/customer-on-hold-order.php glowing/woocommerce/emails/customer-processing-order.php glowing/woocommerce/emails/customer-refunded-order.php glowing/woocommerce/emails/customer-reset-password.php glowing/woocommerce/emails/email-addresses.php glowing/woocommerce/emails/email-customer-details.php glowing/woocommerce/emails/email-downloads.php glowing/woocommerce/emails/email-footer.php glowing/woocommerce/emails/email-header.php glowing/woocommerce/emails/email-mobile-messaging.php glowing/woocommerce/emails/email-order-details.php glowing/woocommerce/emails/email-order-items.php glowing/woocommerce/emails/email-styles.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/global/quantity-input.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/global/wrapper-end.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/global/wrapper-start.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/loop/loop-end.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/loop/loop-start.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/single-product/meta.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/single-product/related.php glowing/woocommerce/single-product/tabs/additional-information.php glowing/woocommerce/single-product/tabs/description.php glowing/woocommerce/single-product/tabs/tabs.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/single-product/up-sells.php glowing/woocommerce/single-product.php /home/nutrivitycouk/public_html/wp-content/plugins/g5-shop/woocommerce/content-product_cat.phpWooCommerce PayPal Payments Onboarded: ? Shop country code: GB WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: DisabledAdmin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-01-23 07:58:00 +00:00 Options: ? Notes: 108 Onboarding: completedAction Scheduler Complete: 365 Oldest: 2023-12-23 12:10:02 +0000 Newest: 2024-01-23 07:05:11 +0000 Failed: 9,513 Oldest: 2023-02-21 06:03:23 +0000 Newest: 2024-01-23 07:06:41 +0000 Pending: 5 Oldest: 2024-01-23 12:29:19 +0000 Newest: 2024-01-25 10:26:27 +0000Status report information
Please Help me in Sorting this issue, Thanks very Much.
Hello @iamcassim
PayPal is currently not active on your checkout page, so we could not test to reproduce this issue.
To learn more about these orders, we would be interested in your plugin log files. These log files are only written when “Logging” is enabled in the plugin settings.
If enabled, then every transaction will create a log entry that can be accessed from here:
WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.If “Logging” was not yet enabled, could you please enable it and then try to create an order so that the error message is saved?
Regards,
Femi.Hi @femiyb
Thank you for your response,
I disabled this because it was affecting my all payment methods.. but Now I have activated the plugin and cant place order and getting an error “Error Processing Checkout”
But in order backend I received the order also got an email from PayPal.
But in status log I could not find the “WooCommerce PayPal Payments” in the dropdown.
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