Error processing checkout. Please try again.

I have the same problem. I have disconnected from PayPal and reconnected and still doesn’t working. I tried buying something from myself and I got the error. Lost many sales. I had one today that came through as a failed payment but I actually got the money in my PayPal account, hhmmm I wonder if the buyer tried multiple times and one worked.

Hi there @kampg & @what2buy,

Apologies for the trouble with the PayPal Card Processing.
We are working to provide a new update with a solution for the behavior you are experiencing.
If you could reach out to us from here with a link to this thread, then we could provide a potential fix until our next update has been released:
https://paypal.inpsyde.com/docs/request-support/
Thanks!

Kind regards,
Niklas

I have raised a JIRA, no one has replied.

It seems several people are experiencing this same issue, including myself. Any chance you could provide the potential fix here for everyone? When is the next update scheduled to be released?

Best regards,
Jason

Also looking for a fix to this issue. Thank you!

The latest update 1.6.3 should help with stability as we identified an issue with custom order numbers that could result in orders failing despite successful payment.
If any issues remain, please open a new support thread respectively as the issues reported in this thread may not be caused by the same thing. Mixing different issues in a single thread makes it more difficult for us to help and is also not in accordance with the forum guidelines.
Thanks!

Kind regards,
Niklas

I have this same issue, a dozen failed orders in the last few days. All of them fail with this message:

Error processing checkout. Please try again.

How do we fix it?

I just tried checking out via PayPal on my own website and get the same error.

https://nomadicsupply.com

Still failing. 5 more orders today failed.

I believe I’ve found the flaw in the plugin. They changed something and now they show 2 gigantic buttons below the PLACE ORDER button:

https://www.awesomescreenshot.com/image/18797920?key=027f7bfe1d79d7a8b810759eb40c8203

If a customer clicks PLACE ORDER (common sense) it generates an error: Error processing checkout. Please try again.

If a customer DOESN’T click PLACE ORDER (not at all common sense), but instead clicks the gigantic PAY WITH PAYPAL button, then they can actually pay.

You cannot attempt to work around this flaw by disabling the “Enable buttons on Checkout” checkboxes in your settings because then PayPal vanishes completely as a payment method.

We will be uninstalling this failed plugin and installing the brand new one from the developer Payment Plugins.

• This reply was modified 2 years, 11 months ago by joyryde.
• This reply was modified 2 years, 11 months ago by joyryde.

I run online stores and since the latest update the customers are not able to pay with credit/debit card anymore, they get this error message: “Error processing checkout. Please try again.”. This also resulted in many failed orders and many lost sales. I tried to disconnect the PayPal account and connect it back, still the same error message. I had to switch off the PayPal Card Processing option and waiting for your reply.

The issue seems to be with the PayPal Card Processing option

For all that are having issues what is working for now in WooCommerce setting payment tab. Turn off PayPal Card processing. with Pay Pal still active this for me customer still have option to pay with PayPal or credit card. hope this helps. This has been such a faulty plugin. The PayPal gateway was much simpler with less issues too bad they are discontinuing it. The really should second think it.

We are seeing the same issue with version 1.6.4 but it only appears to fail with debit cards when using a Chrome browser on both Windows and MAC. Credit cards work fine as do debit cards on none Chrome browsers.

FYI we are UK based site.

Is there any update on a fix for this issue?

Thanks @drmtees, disabling the “PayPal Card Processing” payment method worked for me using WooCommerce PayPal Payments v1.6.3. Doing so displays the black “Debit or Credit Card” button, which still allows users to pay via credit card.

Hello everyone,

Was a solution for this problem ever found?

Recently we made the switch from “WooCommerce PayPal Checkout Gateway” to “WooCommerce PayPal Payments” as PayPal is retiring the Checkout Gateway from continued support starting I believe in March. However I am experiencing trouble with this new plugin. I as well as many now cannot successfully capture payments on their E-commerce sites. Every single time an order is attempted, a message saying “Error processing checkout. Please try again.”.

Has there been a solution to this? I am completely up to date on updates, I have the old plug in deactivated, and I set it up exactly according to the instructions.

Hoping to hear back from someone,
Tyler.

They never resolved any issues we had with this plugin so we switched to a brand new one from the developer of our Stripe plugin (https://www.ads-software.com/plugins/woo-stripe-payment/) and we love it. Zero issues, we use it on both of our e-commerce sites.

@joyryde

We had stripe before but the problem we had with them is that they could not service our industry since we offer curbside retail consumer fireworks with ID Verification on pickup.

Hi Tyler, we switched from this flawed PayPal plugin to another PayPal plugin by the above developer; not to stripe.