Error processing payment. Reason: public_token must be a non-empty string

Hi @wmacmill

That sounds like you have an issue with the ajax request fetching the ACH token when the user is not logged in.

I’d take a look at what plugins you have installed that might be rejecting ajax requests for non-logged in users.

You can use your network tab in the chrome dev tools to observe that ajax request for a guest user and see what the response is. It will probably be a 403 http response code.

Thanks,

So no issue with the response – everything coming back 200 for ?wc-ajax=wc_stripe_frontend_request&elementor_page_id=3989&path=/wc-stripe/v1/plaid/link-token

@wmacmill Can you please share your website url?

The fact that this just started happening is a strong indication something on your site changed since we haven’t released a new update in 4 weeks. Our most recent update was released after your request and we didn’t change anything related to ACH.

Found the conflicting plugin https://www.ads-software.com/plugins/woocommerce-product-price-based-on-countries/ but what’s weird is they haven’t had an update in over 2 months so trying to narrow down what it could be.

@wmacmill were you able to narrow down what was causing that error?

I was not able to – updates along the way seem to have resolved whatever the underlying issue was and we seem to be no longer experiencing it.

Also thanks for following up on it.