Error processing your order

  • Resolved Mick

    (@haarbollen)


    4 months, 2 weeks ago

    Hi
    Our shop suddenly doesn’t seem to work. We haven’t done anything and all of the sudden we can no longer order without getting warning:
    “There was an error processing your order.
    Please check for any charges in your payment method and review your order history before placing the order again.”

    If someone experienced same and learned how to fix, please give me a shout :o)

    Thanks so much in advance

    Mick

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @haarbollen

    Usually, this error pops up when the WP mail function is not working properly. To confirm, are you or your customer receiving emails from your website?

    However, you may consider installing an SMTP plugin, like WP Mail SMTP, and configuring it. Afterward, see if it makes any difference. More info: https://woocommerce.com/document/email-faq/

    I hope this helps! If you have any other questions, feel free to ask.

    Thread Starter Mick

    (@haarbollen)

    Hi Shameem

    Thank you so much for trying to help out. I already had the plugin installed, running TLS and have checked SMTP Port, have authentication on and email and password all correctly put in I’m afraid.
    Didn’t make any difference :o(

    / Mick

    Hey, @haarbollen!

    Thanks for confirming!

    Another thing that can cause this error is conflict with the theme, plugins or custom code.

    Can you please run a conflict test to see if the issue persists?

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look(please note this includes deactivating page builders such as Elementor and code plugins such as Codesnipets). If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Have a wonderful day!

    Thread Starter Mick

    (@haarbollen)

    Hi @carolm29 / @shameemreza

    The issue is solved. I went ‘backstairs’ in logs and found out, that the plugin “Simple SEO” (https://da.www.ads-software.com/plugins/cds-simple-seo/) caused fatal errors since last update. I deactivated it and now it’s running perfect.
    I have to install a different SEO-plugin but that’s okay, it’s fixed and I’m happy.

    Thanks again for your support and and willingness to help!!

    Best regards from Denmark
    Mick

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @haarbollen,

    I’m glad you were able to solve this issue by identifying the conflicting plugin!

    If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Thread Starter Mick

    (@haarbollen)

    I have updated my five-star review, no problem. And thanks again!

Viewing 6 replies - 1 through 6 (of 6 total)
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