• I’ve been having issues with The Event Calendar since about a week. When creating an event (using the Block Editor), there seems to be nothing wrong; all the details can be filled in. After publishing, the event single page gives a 404 (earlier published events do not) and the event is not shown in any calendar or list view.
    When going back to the event list in the back-end, the date is set to today (if you view a day later, the date is set to that day).
    When editing this event, the date/time block gives an error that cannot be fixed. Also, the price is not saved. In the browser inspector/console it shows two identical errors: “TypeError: l is undefined”, referring to ‘react-dom.min.js:9:64017’.

    I’ve already tried switching to the Twenty-twenty-three theme, deactivating all other plugins, re-installing the Event Calendar plugin, all with no improvement.

    I’m using the Avada theme with WP 6.1.1 on PHP 8.0.27.

    Does anyone have any idea on how to fix this?

    • This topic was modified 1 year, 8 months ago by JasperPress.
Viewing 15 replies - 1 through 15 (of 21 total)
  • I have no idea why this works but, for me, if I go to the date/time block and change the time zone to something else and then back again to the correct time zone, the 404 resolves.

    Thread Starter JasperPress

    (@jasperpress)

    Alright. Since I can’t edit the date/time block, this is not possible for me.

    Plugin Support Darian

    (@d0153)

    Hi @jasperpress

    Thanks for reaching out. Let me help you with this one.

    Could you check the values of Custom Tables Migration Status and Custom Tables Health Check from Events > Troubleshooting? I’d like to check if you have successfully migrated your events to the New Event Data System.

    See- https://share.getcloudapp.com/NQuWeBLR

    Moreover, please also provide the version of The Events Calendar plugin that you’re using and a screenshot of the error message you encountered. I’d like to check it further on my end.

    Looking forward to your reply.

    Thread Starter JasperPress

    (@jasperpress)

    Hi Darian,

    The Troubleshooting info is this:
    Custom Tables Migration Status – Not Required
    Custom Tables Health Check – Good!

    I’m using version 6.0.10, which is the latest I think. With Event Tickets version 5.5.9. I’ve noticed that when I disable the Event Tickets plugin, the error does not occur.

    The errors that I see in the console are these (I’ve changed the domain to dummydomain.com):

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        Qt https://dummydomain.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=17.0.1:9
        Wt https://dummydomain.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=17.0.1:9
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    runCallEffect@https://dummydomain.com/bestanden/plugins/event-tickets/common/src/resources/js/app/modules.min.js?ver=5.0.12:37:61841
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    next@https://dummydomain.com/bestanden/plugins/event-tickets/common/src/resources/js/app/modules.min.js?ver=5.0.12:37:58348
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    Hopefully that’s helpful.

    Plugin Support Darian

    (@d0153)

    Hi @jasperpress

    Thanks for your response.

    I tried replicating the issue on my end, but it is working as expected. I see that you already tried re-installing the plugins. Is this true for both The Events Calendar and Event Tickets plugins? If so, could you try manually updating them through FTP, and check if that helps?

    If the issue persists, may I ask the name of your hosting provider?

    Thread Starter JasperPress

    (@jasperpress)

    Hi @d0153

    I’ve tried re-installing the plugins through FTP, but still the same issues occur.

    The hosting provider is Cloud86. It runs on a Litespeed server.

    Plugin Support Darian

    (@d0153)

    Hi @jasperpress

    Thanks for your message.

    Could you please try updating The Events Calendar to the latest version and if you have server-side caching on your end, please try to temporarily deactivate them and check if that makes a difference? Try to activate only The Events Calendar plugin and a Twenty twenty theme.

    Moreover, if you have MU plugins installed, please try deactivating them as well and check if that helps.

    Looking forward to your reply.

    Thread Starter JasperPress

    (@jasperpress)

    Hi @d0153

    I’ve deactivated all plugins except for The Events Calendar and Event Tickets, activated the Twenty-Tweny theme and tried again. Same issues… “TypeError: l is undefined” from the react-dom-min.js.

    Is there enything on the server-side that can be causing the issue?

    Here’s the site info from the Site Health:

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    Plugin Support Darian

    (@d0153)

    Hi @jasperpress

    Thanks for your response.

    I’m curious, does the issue persists when you use a classic editor (uncheck the “Block” editor option from Events > Settings > General)?

    From your server, could you try disabling the cache (if any) and try creating a new event once again, and see if that makes a difference?

    If it still doesn’t help, would it be possible for you to create a fresh installation of WordPress site and install the plugins again from the plugins page? I’d like to check if there’s an issue with your current WP installation because I tried testing it on my old and new test site, but it’s working as expected.

    Let me know how it goes.

    Thread Starter JasperPress

    (@jasperpress)

    With the Classic editor, the problem does not occur, no. But with the Classic editor there is almost no control over the content of the event itself; not even the price.

    There is no caching active as far as I can see. No plugins in any case.

    I’ve set up a fresh installation on another subdomain with the two plugins installed. The same thing happens!

    Plugin Support Darian

    (@d0153)

    Hi @jasperpress

    Thanks for your response, and my sincerest apologies for the inconvenience.

    I already shared this with the team, and I’ll get back to you once I hear back from them.

    Plugin Support Darian

    (@d0153)

    Hi @jasperpress

    On your fresh installation, could you enable the debugging and try to create a new event again, and check if an error message is recorded on the debug.log

    Looking forward to your reply.

    Thread Starter JasperPress

    (@jasperpress)

    Hi @d0153

    Alright, I can now see these lines appear in de debug log:

    [30-Mar-2023 09:07:55 UTC] tribe-canonical-line channel=default level=debug source="TEC\Events\Custom_Tables\V1\Models\Model::validate:266" errors="{\"end_date\":\"The start_date should be a valid date.\",\"timezone\":\"The provided timezone is not a valid timezone.\"}"[30-Mar-2023 09:07:55 UTC] tribe-canonical-line channel=default level=error source="The start_date should be a valid date. : The provided timezone is not a valid timezone." method="TEC\Events\Custom_Tables\V1\Models\Builder::upsert" line=307 model="TEC\Events\Custom_Tables\V1\Models\Event"[30-Mar-2023 09:07:55 UTC] tribe-canonical-line channel=default level=debug source="TEC\Events\Custom_Tables\V1\Models\Model::validate:266" errors="{\"end_date\":\"The start_date should be a valid date.\",\"timezone\":\"The provided timezone is not a valid timezone.\"}"[30-Mar-2023 09:07:55 UTC] tribe-canonical-line channel=default level=error source="The start_date should be a valid date. : The provided timezone is not a valid timezone." method="TEC\Events\Custom_Tables\V1\Models\Builder::upsert" line=307 model="TEC\Events\Custom_Tables\V1\Models\Event"

    Edit: it seems that the error only occurs when I set an Organiser, Venue and/or RSVP in the creation process of making a new event. If I add the event without these things, everything seems to be in order. I can then add these data later without issues.

    • This reply was modified 1 year, 8 months ago by JasperPress.
    Plugin Support Darian

    (@d0153)

    Hi @jasperpress

    Thanks for your response.

    I already shared this with the team, and I’ll update you as soon I hear back from them.

    In the meantime, could you try Updating your timezone data, and check if that makes a difference?

    Let me know how it goes.

    Thread Starter JasperPress

    (@jasperpress)

    Hi again,

    I’ve followed the steps in the article you mentioned, but the button is not visible so everything should be set correctly already, then.

Viewing 15 replies - 1 through 15 (of 21 total)
  • The topic ‘Error publishing events’ is closed to new replies.