Error retrieving account data.

Hi @samuelng527

Thanks for reaching out!

I understand that you are receiving error messages on the front-end and back-end when using the Stripe plugin.

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Hi @xue28 ,

Plase refer to the print screen at https://snipboard.io/LYWC1U.jpg

I have keyed in all the Stripe details but everytime its went blank when I re-visit the Stripe setting page and error messge displayed were “Error retrieving account keys.” and “Error retrieving account data.”

Please refer to the system report below.

WordPress Environment

WordPress address (URL): https://nipponhome.sg
Site address (URL): https://nipponhome.sg
WC Version: 7.4.0
REST API Version: ?</img> 7.4.0
WC Blocks Version: ?</img> 9.4.3
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?</img>
WP Cron: ?</img>
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.14
PHP Post Max Size: 2 GB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.84.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.32
Max Upload Size: 2 GB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

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WC Database Prefix: wpsz_
Total Database Size: 44.52MB
Database Data Size: 40.28MB
Database Index Size: 4.24MB
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Post Type Counts

attachment: 359
custom_css: 1
fusion_element: 1
fusion_tb_layout: 1
fusion_tb_section: 1
mailpoet_page: 1
nav_menu_item: 13
page: 17
post: 3
product: 243
product_variation: 77
revision: 439
shop_coupon: 3
wpcf7_contact_form: 1
wpcode: 2
wpsl_stores: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (24)

LayerSlider: by Kreatura Media – 7.6.9
All-in-One WP Migration: by ServMask – 7.71
Code Snippets: by Code Snippets Pro – 3.2.2
Contact Form 7: by Takayuki Miyoshi – 5.7.4
Smash Balloon Custom Facebook Feed: by Smash Balloon – 4.1.6
Nippon Home Builder: by Nippon Home – 3.9.2
Nippon Home Core: by Nippon Home – 5.9.2
Nippon Home Custom Branding: by Nippon Home – 1.2
Site Kit by Google: by Google – 1.94.0
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Hide Shipping Method For WooCommerce: by theDotstore – 1.3.2
WPCode Lite: by WPCode – 2.0.8.1
NinjaTeam Messenger Customer Chat: by Ninja Team – 2.3.1
Smart WooCommerce Search PRO: by YummyWP – 2.5.0
Woo Discount Rules PRO 2.0: by Flycart – 2.5.4
Woo Discount Rules: by Flycart – 2.5.4
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
WooCommerce Stripe Gateway: by WooCommerce – 7.1.0
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.11.5
Quick Buy For WooCommerce: by Varun Sridharan – 2.8.4
WooCommerce: by Automattic – 7.4.0
Wordfence Security: by Wordfence – 7.9.0
Yoast SEO: by Team Yoast – 20.1
WP Super Cache: by Automattic – 1.9.3

Inactive Plugins (10)

10Web Social Feed: by 10Web – 1.2.8
Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.2
Custom Facebook Feed Pro Personal: by Smash Balloon – 3.8.2
Facebook for WooCommerce: by Facebook – 3.0.12
Google Listings and Ads: by WooCommerce – 2.3.10
Jetpack: by Automattic – 11.8.4
MailPoet: by MailPoet – 4.7.0
Slider Revolution: by ThemePunch – 6.2.17
Smart WooCommerce Search: by YummyWP – 2.4.0
WP Store Locator: by Tijmen Smit – 2.2.236

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

Settings

API Enabled: –
Force SSL: –
Currency: SGD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #539 - /shop/
Cart: #540 - /cart/
Checkout: ?</img> Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #542 - /my-account/
Terms and conditions: ?</img> Page not set

Theme

Name: Avada
Version: 7.9.2
Author URL: https://themeforest.net/user/ThemeFusion
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

Templates

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-02-25 02:24:31 +08:00
Options: ?</img>
Notes: 58
Onboarding: completed

Action Scheduler

Complete: 6,072
Oldest: 2023-01-26 11:17:02 +0800
Newest: 2023-02-24 10:48:10 +0800

Failed: 862
Oldest: 2022-11-25 10:03:04 +0800
Newest: 2023-02-24 10:55:07 +0800

Pending: 2
Oldest: 2023-02-24 10:57:07 +0800
Newest: 2023-02-24 13:06:50 +0800

Status report information

Generated at: 2023-02-24 10:56:03 +08:00
`

Please refer to the Error log below.

2023-02-03T08:40:20+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /home/theoldc1/public_html/nipponhome/wp-includes/class-wp-image-editor-imagick.php on line 386

Hi @samuelng527

Thanks for sharing the requested information above.

To test if this is being caused by a conflict in your site, can you please try to switch to the default Storefront theme and only WooCommerce and Stripe plugins are enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Please refer to the Error log below.

As for the error logs, typically this problem occurs when a PHP code in WordPress takes a long time to run and reaches the maximum time limit set by your WordPress hosting server. The time limit is important because it helps prevent the abuse of server resources.

Please check this article on how to fix the fatal error: maximum execution time exceeded in WordPress: https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

Hope this helps!