Error returning user back to website after successful payment (Global Payments)

  • Resolved pldworks

    (@pldworks)


    3 years, 7 months ago

    Can anyone help with a problem returning a user to the site after a successful payment using Global Payments HPP (Hosted Payments Page)?

    We’ve spoken to Global payments ho say there is a configuration problem our end with Woocommerce or related security setting, in particular the return url

    https://icefertility.com/?wc-api=WC_Gateway_Realex_Redirect

    Dev tools shows:

    Unchecked runtime.lastError: The message port closed before a response was received.

    User sees this message: Your transaction has been successful but there was a problem connecting back to the merchant’s web site. Please contact the merchant and advise them that you received this error message.

    Payment is taken, but order shows as Pending Payment.

    Any help greatly appreciated.
    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    It sounds like you have a valid subscription with us. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there. ??

    Thread Starter pldworks

    (@pldworks)

    ah ha ! thanks

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @pldworks,

    Just a heads up, I’ll go ahead and mark this thread as resolved as it’s been inactive for a bit. Hopefully, you were able to create a ticket with us.

    If you have further questions, please feel free to create a new thread.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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