Error S3 large backups

Hello @lorenzocroccolino
hmmm which BWU version do you run now? 3.10? Also could you please give me the server information at BackWPUp -> Settings -> Infomation tab?
Thank you!

Hi, the current plugin version is “3.10.0”.
Infomation tab:

Versione di WordPress: 5.8.2
Versione di BackWPup: 3.10.0
Versione PHP: 7.3.31-1+0~20210923.88+debian9~1.gbpac4058  (64bit)
Versione MySQL: 10.1.48-MariaDB-1~stretch
Versione cURL: 7.52.1
Versione SSL cURL: OpenSSL/1.0.2u
WP-Cron url:: https://www.sideaita.it/wp-cron.php
Auto Connessione: Risposta HTTP non prevista:
Codice-Stato: 200
Date: Wed, 24 Nov 2021 09:55:18 GMT
Content-type: text/html; charset=UTF-8
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-control: no-cache, must-revalidate, max-age=0
X-newrelic-app-data: PxQEU1JbCQQJR1NXAAMOUFwFDxFORDQHUjZKA1ZLVVFHDFYPbU5mEA1qGBYWTltBXwpPEl9BFUpUHwYDUlZTTgBMCFIICgMeHlQVQwJRCgcAAQFVUwELAARRVQYVHVEHCEJTbg==
Vary: Accept-Encoding
Cf-cache-status: DYNAMIC
Expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
Server: cloudflare
Cf-ray: 6b31c2c9389a4ab5-FRA
Content-encoding: gzip

Document root: /home/500367.cloudwaysapps.com/qcktfmjwbn/public_html/
Cartella temporanea:: /home/500367.cloudwaysapps.com/qcktfmjwbn/public_html/wp-content/uploads/backwpup-73423f-temp/
Cartella di log:: /home/500367.cloudwaysapps.com/qcktfmjwbn/public_html/wp-content/uploads/backwpup-73423f-logs/
Server: Apache/2.4.25 (Debian)
Sistema operativo: Linux
PHP SAPI: fpm-fcgi
Utente PHP corrente: qcktfmjwbn
Tempo massimo di esecuzione: 899 secondi
Tempo di esecuzione massima per lo script BackWpUp: 30 secondi
WP cron alternativo: Off
Disabilita WP Cron: Off
CHMOD per la directory: 493
Orario del server: 9:55
Orario del blog: 10:55
Fuso orario del blog: Europe/Rome
Differenza di tempo per il Blog: 1 ore
Lingua del blog: it-IT
Codifica client MySQL: utf8
Limite di memoria per PHP: 256M
Limite di memoria per WP: 256M
Limite massimo di memoria per WP: 256M
Memoria in uso: 56,00 MB
Funzioni PHP disabilitate:: pcntl_alarm, pcntl_fork, pcntl_waitpid, pcntl_wait, pcntl_wifexited, pcntl_wifstopped, pcntl_wifsignaled, pcntl_wifcontinued, pcntl_wexitstatus, pcntl_wtermsig, pcntl_wstopsig, pcntl_signal, pcntl_signal_get_handler, pcntl_signal_dispatch, pcntl_get_last_error, pcntl_strerror, pcntl_sigprocmask, pcntl_sigwaitinfo, pcntl_sigtimedwait, pcntl_exec, pcntl_getpriority, pcntl_setpriority, pcntl_async_signals, 
Estensioni PHP caricate:: Core, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apc, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, interbase, intl, ionCube Loader, json, libxml, mbstring, memcached, mongodb, msgpack, mysqli, mysqlnd, newrelic, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, recode, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

• This reply was modified 3 years ago by lorenzocroccolino.

@lorenzocroccolino
Could I ask which S3 destination did you backup to? An AWS S3 or custom s3 endpoint?
there is an option in your job s3 tab called: Destination supports multipart and it should be checked to let you upload a large file if you backup to custom s3 endpoint.

since we haven’t heard back from you, I’m going to mark it as resolved.
In case you’re still having problems, feel free to let us know ??

Sorry for my long absence, I was not able to respond before now.
The destination is a standard AWS S3 bucket in eu-central-1 region.
We are using the plugin in other websites and it works fine with the same bucket.
The problem is present just for this one website where the size of the backup is greater than 5Gb.

I will reply faster this time, sorry again.

@lorenzocroccolino could you please help me install this modified version instead then try again?
https://www.dropbox.com/s/6olutuyy951s3hr/backwpup_s3_mod.zip?dl=0
Thank you so much!