Error saving order. Event with code 9035 has not be registered.

  • hi,
    Error saving order. Event with code 9035 has not be registered.
    i get this error and the order is empty does not contain the product

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 34 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    I haven’t seen this error before and I’m coming up short when doing a cursory Google search. Can you share a bit more on the events leading up to that error as well as a screenshot? I’d like to make sure we’ve got a better understanding of what’s happening.

    Also, can you share a copy of your status report as found under **WooCommerce > Status** and the error log at **WooCommerce > System Status > Logs**?

    Thread Starter Ahmed Abu Shamia

    (@colyz93)

    i fixed it i used Query Monitor and found a conflict with another plugin
    thank you

    Thread Starter Ahmed Abu Shamia

    (@colyz93)

    is this it?

    
### WordPress Environment ###

WordPress address (URL): https://www.khanalawam.com
Site address (URL): https://www.khanalawam.com
WC Version: 4.3.2
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.8
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.2
WC Database Prefix: ayS_
Total Database Size: 188.97MB
Database Data Size: 166.31MB
Database Index Size: 22.66MB
ayS_woocommerce_sessions: Data: 0.93MB + Index: 0.03MB + Engine MyISAM
ayS_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_woocommerce_order_items: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
ayS_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.10MB + Engine MyISAM
ayS_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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ayS_b2s_posts_sched_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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ayS_css_js_manager: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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ayS_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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ayS_nxs_log: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
ayS_nxs_query: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_options: Data: 45.07MB + Index: 0.94MB + Engine MyISAM
ayS_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_pmxi_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_pmxi_imports: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_pmxi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_postmeta: Data: 66.62MB + Index: 3.67MB + Engine MyISAM
ayS_posts: Data: 15.20MB + Index: 0.37MB + Engine MyISAM
ayS_premmerce_bundles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_premmerce_bundles_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_rank_math_404_logs: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
ayS_rank_math_internal_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
ayS_rank_math_internal_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
ayS_rank_math_redirections: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
ayS_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_rank_math_sc_analytics: Data: 0.70MB + Index: 0.22MB + Engine MyISAM
ayS_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ayS_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ayS_shortpixel_queue: Data: 0.06MB + Index: 0.08MB + Engine MyISAM
ayS_snippets: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
ayS_termmeta: Data: 0.16MB + Index: 0.10MB + Engine MyISAM
ayS_terms: Data: 0.14MB + Index: 0.20MB + Engine MyISAM
ayS_term_relationships: Data: 0.26MB + Index: 0.50MB + Engine MyISAM
ayS_term_taxonomy: Data: 1.28MB + Index: 0.09MB + Engine MyISAM
ayS_tinvwl_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_tinvwl_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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ayS_to_hootsuite_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Catalogues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Catalogue_Items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Custom_Fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Fields_Meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Item_Images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_SubCategories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Tagged_Items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Tag_Groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_UPCP_Videos: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_usermeta: Data: 0.42MB + Index: 0.16MB + Engine MyISAM
ayS_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
ayS_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ayS_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
ayS_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ayS_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine MyISAM
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ayS_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ayS_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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ayS_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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ayS_wffilemods: Data: 0.41MB + Index: 0.09MB + Engine MyISAM
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ayS_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ayS_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
ayS_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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ayS_woobe_history_bulk: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_woocommerce_custom_region_by_country: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ayS_woocommerce_gpf_google_taxonomy: Data: 0.89MB + Index: 0.00MB + Engine MyISAM
ayS_woo_ua_auction_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ayS_woo_wallet_transactions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
ayS_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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ayS_ywrr_email_schedule: Data: 0.02MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

amp_validated_url: 49
attachment: 1251
br_filters_group: 1
br_product_filter: 11
cmm4e_menu: 1
cmm4e_menu_theme: 1
custom_css: 3
customize_changeset: 6
elementor_library: 1
fpf_fields: 1
gfw_report: 35
hollerbox: 1
mc4wp-form: 1
nav_menu_item: 38
page: 14
polylang_mo: 2
popup: 2
popup_theme: 7
post: 1
product: 1033
product_variation: 190
revision: 64
rvp: 1
saswp: 3
shop_coupon: 4
shop_order: 105
size-chart: 13
soliloquy: 1
woo_discount_cart: 1
wpmm_theme: 3
wpwautoposterlogs: 338
yith_wcps_type: 1
yith-wcbm-badge: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (64) ###

Query Monitor: by John Blackbourn – 3.6.1
Advanced Database Cleaner: by Younes JFR. – 3.0.0
AJAX Search for WooCommerce: by Damian Góra – 1.7.2
Beeketing For WooCommerce: by Beeketing – 3.8.16 – Installed version not tested with active version of WooCommerce 4.3.2
Brands for WooCommerce: by BeRocket – 3.5.1.7
Child Theme Configurator: by Lilaea Media – 2.5.5
Code Snippets: by Code Snippets Pro – 2.14.0
Custom Twitter Feeds: by Smash Balloon – 1.5.1
Easy Table of Contents: by Steven A. Zahm – 2.0.11
Elementor: by Elementor.com – 2.9.14
EWWW Image Optimizer: by Exactly WWW – 5.6.2
Exit Popup: by Brontobytes – 3.1
Site Kit by Google: by Google – 1.13.1
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.4
OMGF: by Daan van den Bergh – 3.7.0
Smash Balloon Instagram Feed: by Smash Balloon – 2.4.6
Jetpack by WordPress.com: by Automattic – 8.8.1
WooCommerce Load More Products: by BeRocket – 1.1.7.2 – Installed version not tested with active version of WooCommerce 4.3.2
Mailchimp for WooCommerce: by Mailchimp – 2.4.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.8
MOJO Marketplace: by Mike Hansen – 1.5.6
Neve Hooks: by ThemeIsle – 1.0.0
Official Facebook Pixel: by Facebook – 2.1.0
WooCommerce Onsale Page: by wpgenie – 1.0.10 – Installed version not tested with active version of WooCommerce 4.3.2
OneSignal Push Notifications: by OneSignal – 2.1.3
Post/Page specific custom CSS: by ?ukasz Nowicki – 0.2.2
Premmerce Frequently Bought Together for WooCommerce: by Premmerce – 1.0.9 – Installed version not tested with active version of WooCommerce 4.3.2
Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.0.9 – Installed version not tested with active version of WooCommerce 4.3.2
QuadMenu: by Mega Menu – 2.0.3
Regenerate Thumbnails Advanced: by ShortPixel – 2.3.1
Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.46
SEO Backlink Monitor: by Active Websight – 1.2.0
Rank Math SEO: by Rank Math – 1.0.46
Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.4.1 – Installed version not tested with active version of WooCommerce 4.3.2
Smart Slider 3: by Nextend – 3.4.1.8
Super Socializer: by Team Heateor – 7.12.48
TI WooCommerce Wishlist: by TemplateInvaders – 1.21.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.26

User Menus: by Code Atlantic – 1.2.3
Advanced Product Size Charts for WooCommerce Premium: by theDotstore – 2.0.4 – Installed version not tested with active version of WooCommerce 4.3.2
WOOBE - WooCommerce Bulk Editor and Products Manager: by realmag777 – 1.0.6.1 – Installed version not tested with active version of WooCommerce 4.3.2
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.7 – Installed version not tested with active version of WooCommerce 4.3.2
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.3
WPC Product Bundles for WooCommerce: by WPClever.net – 5.3.0
Product Feed PRO for WooCommerce: by AdTribes.io – 8.5.9
Woocommerce Single Product Page Customizer: by Geek Web Solution – 1.3 – Installed version not tested with active version of WooCommerce 4.3.2
Woo Stickers by Webline: by Weblineindia – 1.1.5
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.1.41 – Installed version not tested with active version of WooCommerce 4.3.2
Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.85 – Installed version not tested with active version of WooCommerce 4.3.2
TeraWallet: by WCBeginner – 1.3.15 – Installed version not tested with active version of WooCommerce 4.3.2
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.5.0.9
WooCommerce Colors: by WooThemes – 1.0.7 – Installed version not tested with active version of WooCommerce 4.3.2
WooCommerce Extra Product Sorting Options: by SkyVerge – 2.8.4 – Installed version not tested with active version of WooCommerce 4.3.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.22 – Installed version not tested with active version of WooCommerce 4.3.2
Booster for WooCommerce: by Pluggabl LLC – 5.1.1
WooCommerce Product Image Flipper: by jameskoster – 0.4.2 – Installed version not tested with active version of WooCommerce 4.3.2
WooCommerce: by Automattic – 4.3.2
Wordfence Security: by Wordfence – 7.4.10
Asset CleanUp: Page Speed Booster: by Gabriel Livan – 1.3.6.7
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.2

WP Rocket: by WP Media – 3.6.3
WPFront Scroll Top: by Syam Mohan – 2.0.2
YITH WooCommerce Advanced Reviews: by YITH – 1.4.5 – Installed version not tested with active version of WooCommerce 4.3.2
YITH WooCommerce Review Reminder: by YITH – 1.6.6

### Inactive Plugins (5) ###

Consolety plugin: by Consolety – 2.1
PickPlugins Product Slider for WooCommerce: by PickPlugins – 1.13.20 – Installed version not tested with active version of WooCommerce 4.3.2
Social Auto Poster: by WPWeb – 3.7.0 – Installed version not tested with active version of WooCommerce 4.3.2
Temporary Login Without Password: by StoreApps – 1.6.3
WP Activity Log: by WP White Security – 4.1.3.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class

### Must Use Plugins (3) ###

Endurance Page Cache: by Mike Hansen – 2.0.2
Health Check Troubleshooting Mode: by  – 1.7.1
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: EGP (EGP)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: auction (auction)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
wooco (wooco)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #365 - /terms-and-conditions/

### Theme ###

Name: KhanAlAwam
Version: 2.4.3.1594632209
Author URL: 
Child Theme: ?
Parent Theme Name: Neve
Parent Theme Version: 2.7.6
Parent Theme Author URL: https://themeisle.com
WooCommerce Support: ?

### Templates ###

Overrides: /home1/khanalaw/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/home1/khanalaw/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
/home1/khanalaw/public_html/wp-content/plugins/yith-woocommerce-advanced-reviews//templates/ywar-rating.php

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 4,378
Oldest: 2020-07-12 17:26:00 +0200
Newest: 2020-08-12 17:14:27 +0200

Failed: 2
Oldest: 2020-01-07 11:22:29 +0200
Newest: 2020-04-05 14:12:20 +0200

Pending: 1
Oldest: 2020-08-12 17:29:27 +0200
Newest: 2020-08-12 17:29:27 +0200
    dmac

    (@darrenmcentee)

    A client of ours had the same issue just now.
    In WooCommerce> Status > Logs:

    2020-08-12T13:56:59+00:00 ERROR Error saving order.
2020-08-12T14:46:55+00:00 ERROR Error saving order.

    The order completed the payment fine, but the Woo order is empty.
    Screenshot: https://prntscr.com/tygb3f

    Also @colyz93 what plugin did yours conflict with?
    Thanks.

    • This reply was modified 4 years, 6 months ago by dmac.

    Which plugin did you find the conflict to be with?

    Hello!
    I have the same issue. I fixed it when I deactivated the plugin WP Activity Log.

    Hi,
    I just had the same issue.

    I will try to desactivate WP Activity log too.

    Same issue here.

    Raised this with them:
    https://www.ads-software.com/support/topic/update-4-1-31-broken-woocommerce-urgent/

    I have the same issue – deactivating the activity log plugin resolved the issue. Now I have to go back and figure out what these people ordered…

    Hello @cgscomputers

    As per the ticket @devksec referenced, the issue was solved within an our in update 4.1.3.1. Please let us know if you need further assistance.

    @robert681

    This issue is present with Version 4.1.3.1. The original issue that was reported was that we were unable to edit products. This is another bug where new orders are blank.

    Hello everyone,

    I am sorry to read about this problem and for the short answer before. Thought you were referring to another issue.

    Unfortunately we cannot reproduce this issue in our test environment, so I need more information from your end, such as:

    1) Do you have the WooCommerce extension installed or no?
    2) Are these new installations or upgrades?
    3) If you have upgraded, from which version of WP Activity Log are you upgrading?
    4) Do you have a staging website on which we can reproduce and test the issue?

    Would appreciate if you can please send us all the details at support@wpwhitesecurity.com so we can troubleshoot and fix this issue at the earliest possible.

    I am sorry for the inconvenience this issue is causing. Looking forward to hearing from you.

    Hi, just run into the same problem on a client’s site. Had orders come in with no line items but a total. Stock was also not being updated showing error 9035.

    Deactivated WP Activity Log plugin and all good again.

    • This reply was modified 4 years, 6 months ago by MagineM.
    • This reply was modified 4 years, 6 months ago by MagineM.

    Hello @maginem

    I am sorry to hear you are encountering the same problem. If you can get in touch with us at support@wpwhitesecurity.com we will help you troubleshoot and solve the issue.

    Experienced the same issue with a single order placed with the 9035 error on our shop around 3pm yesterday afternoon (12th August).

    Like others, could see the full cost but not the products they’ve ordered.

    I’ve followed everyone else’s suggestions and deactivated the Activity Log plugin so will monitor it and hopefully that will sort it.

Viewing 15 replies - 1 through 15 (of 34 total)
  • The topic ‘Error saving order. Event with code 9035 has not be registered.’ is closed to new replies.