Error Saving Settings – Stripe Payment Settings

  • Resolved saasdirect

    (@saasdirect)


    2 years ago

    WordPress / WooCommerce menu item / Settings / Payments / Click [Manage] button to the right of Stripe – Credit Card (Stripe) option.

    I automatically get “Error retrieving account data”. And when I click settings, I get “error retrieving settings” and “error retrieving account keys”.

    Everything was working and now it’s not.

    Here is my System Report:

    WordPress Environment

    WordPress address (URL): https://www.qrpstore.com
    Site address (URL): https://www.qrpstore.com
    WC Version: 7.4.1
    REST API Version: ? 7.4.1
    WC Blocks Version: ? 9.4.4
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    Server Environment

    Server Info: LiteSpeed
    PHP Version: 8.1.9
    PHP Post Max Size: 64 MB
    PHP Time Limit: 360
    PHP Max Input Vars: 1000
    cURL Version: 7.81.0
    OpenSSL/3.0.2

    SUHOSIN Installed: –
    MySQL Version: 10.9.4-MariaDB-1:10.9.4+maria~ubu2204
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    Database

    WC Database Version: 7.4.1
    WC Database Prefix: wp_
    Total Database Size: 32.81MB
    Database Data Size: 26.88MB
    Database Index Size: 5.93MB
    wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.48MB + Index: 0.41MB + Engine InnoDB
    wp_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_automatewoo_customers: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_log_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_options: Data: 6.05MB + Index: 0.17MB + Engine InnoDB
    wp_oses_attachments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_oses_clicks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_oses_emails: Data: 0.25MB + Index: 0.02MB + Engine InnoDB
    wp_oses_email_attachments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_oses_failures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_oses_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Data: 12.47MB + Index: 1.88MB + Engine InnoDB
    wp_posts: Data: 4.42MB + Index: 0.22MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sbi_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    Post Type Counts

    attachment: 384
    custom_css: 2
    customize_changeset: 8
    elementor_library: 12
    nav_menu_item: 18
    page: 23
    post: 3
    product: 66
    product_variation: 159
    revision: 367
    shop_coupon: 1
    shop_order: 4
    shop_order_refund: 1
    shop_subscription: 4
    wc_zapier_feed: 1
    wp_global_styles: 1
    wpcf7_contact_form: 5

    Security

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    Active Plugins (19)

    Akismet Anti-Spam: by Automattic – 5.0.2
    AutomateWoo: by WooCommerce – 5.6.8
    Contact Form 7: by Takayuki Miyoshi – 5.7.4
    Elementor: by Elementor.com – 3.11.2
    Site Kit by Google: by Google – 1.95.0
    Smash Balloon Instagram Feed: by Smash Balloon – 6.1.2
    Rank Math SEO PRO: by Rank Math – 3.0.31
    Rank Math SEO: by Rank Math – 1.0.109
    Tawk.to Live Chat: by Tawkto – 0.7.2
    TI WooCommerce Wishlist: by TemplateInvaders – 2.3.5
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.22.25.26

    Variation Swatches for WooCommerce: by Woosuite – 2.1.8
    WooCommerce Stripe Gateway: by WooCommerce – 7.1.0
    WooCommerce Subscriptions: by WooCommerce – 3.1.2
    WooCommerce Zapier: by OM4 Software – 2.3.1
    WooCommerce: by Automattic – 7.4.1
    Woostify Sites Library: by Woostify – 1.4.4
    WP Offload SES: by Delicious Brains – 1.6.0
    WP-Optimize – Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.12

    Inactive Plugins (5)

    All-in-One WP Migration: by ServMask – 7.71
    DoLogin Security: by WPDO – 3.5.2
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.12.1
    Jetpack: by Automattic – 11.8.4
    LiteSpeed Cache: by LiteSpeed Technologies – 5.3.3

    Settings

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    Order datastore: WC_Order_Data_Store_CPT

    WC Pages

    Shop base: #7 – /shop/
    Cart: #8 – /cart/
    Checkout: #9 – /checkout/
    My account: #10 – /my-account/
    Terms and conditions: ? Page ID is set
    but the page does not exist

    Theme

    Name: Woostify Child
    Version: 1.0.0
    Author URL: https://woostify.com/
    Child Theme: ?
    Parent Theme Name: Woostify
    Parent Theme Version: 2.2.2
    Parent Theme Author URL: https://woostify.com/about
    WooCommerce Support: ?

    Templates

    Overrides: woostify/woocommerce/single-product/stock.php

    Subscriptions

    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://www.qrpstore.com
    Subscription Statuses: trash: 1
    wc-active: 2
    wc-cancelled: 1

    WooCommerce Account Connected: ? No
    Custom Retry Rules: ? No
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: ? Completed
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure

    Store Setup

    Country / State: United States (US) — Nevada

    Subscriptions by Payment Gateway

    Stripe: trash: 1
    wc-active: 2
    wc-cancelled: 1

    Payment Gateway Support

    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions

    Admin

    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    new-product-management-experience
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

    Disabled Features: minified-js
    product-variation-management
    settings

    Daily Cron: ? Next scheduled: 2023-03-02 06:47:56 -08:00
    Options: ?
    Notes: 37
    Onboarding: completed

    TI WooCommerce Wishlist Templates

    Overrides: –

    Action Scheduler

    Complete: 2,081
    Oldest: 2023-01-30 12:05:22 -0800
    Newest: 2023-03-01 20:12:28 -0800

    Failed: 1
    Oldest: 2023-03-01 19:59:59 -0800
    Newest: 2023-03-01 19:59:59 -0800

    Pending: 5
    Oldest: 2023-03-02 11:59:31 -0800
    Newest: 2023-04-01 20:46:50 -0700

    WooCommerce Zapier

    Database Version: ? 14
    Detailed Logging Enabled: No
    Legacy Mode Disabled: ? No
    SSL: ? Yes
    REST API Authentication Key(s): ? 12
    Task History Record Count: ? 2
    Webhook #2: WooCommerce Zapier

    • Status: active
    • Trigger: subscription.created
    • Delivery Count: 2
      Legacy Cron Tasks: ? 0
      Active Legacy Feeds: ? 1 active Legacy Feed(s) need to be migrated before April 30
    1. Migrate Your Zaps Now

    Legacy Feed #1: Subscription notification to Slack

    Status report information

    Generated at: 2023-03-01 20:14:58 -08:00
    `

Viewing 5 replies - 1 through 5 (of 5 total)
  • Amir A. (woo-hc)

    (@amiralifarooq)

    Hi @saasdirect

    To get a better idea of this scenario, please provide us with the following information:

    — Stripe logs every successful or failed API request your integration makes. Would you mind taking a look at your Stripe Dashboard > Logs to see if there is something odd going on there?

    — Share a copy of any fatal error log found under?WooCommerce > System Status > Logs?(if any).

    We’ll look forward to hearing from you.

    Thread Starter saasdirect

    (@saasdirect)

    Amir,

    There are no issues with Stripe completing the transactions. I need to update my Stripe API Keys, but the plugin will not allow me.

    No fatal error logs found either.

    I can’t see any of my stripe settings nor change anything. I delete the plugin and reinstalled. Same issue. It looks like the data is in the DB, but it’s not displaying.

    Hi @saasdirect

    I understand that the problem occurs when updating the API Keys on your Stripe’s Settings under WooCommerce > Settings > Payments > Stripe, correct?

    Can you please try to switch to the default Storefront theme and only WooCommerce and Stripe plugins are enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    Let us know how it goes!

    Thread Starter saasdirect

    (@saasdirect)

    I have switched to the default StoreFront theme and I’m getting the same errors on the Stripe page.

    Error retrieving settings.

    Error retrieving account data.

    Error retrieving account keys.

    I have disabled ALL plugins except WooCommerce (v7.4.1) and WooCommerce Stripe Gateway (v7.1.0) and moved to the Storefront theme and I’m getting the same error above!

    Saif

    (@babylon1999)

    Hello @saasdirect,

    Seems like we’ll need to take a closer look. Could you please open a ticket about this from WooCommerce.com > MY profile > Support?

    Make sure to include a link to this thread so we know what has been done already.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Error Saving Settings – Stripe Payment Settings’ is closed to new replies.