Error Setting up the plug in

Hi,

Please turn on the debug mode and while calculating shipping cost copy and attach the debug data here.

And let me know when are you getting the error message, is it cart or checkout?

Regards,

Sorry please this is the message I got from the check out page

<?xml version=”1.0″ encoding=”UTF-8″?>
<p:DCTRequest xmlns:p=”https://www.dhl.com&#8221;
xmlns:p1=”https://www.dhl.com/datatypes&#8221;
xmlns:p2=”https://www.dhl.com/DCTRequestdatatypes&#8221;
xmlns:xsi=”https://www.w3.org/2001/XMLSchema-instance&#8221;
xsi:schemaLocation=”https://www.dhl.com DCT-req.xsd “>
<GetQuote>
<Request>
<ServiceHeader>
<MessageTime>2018-05-30T14:05:32</MessageTime>
<MessageReference>1234567890123456789012345678901</MessageReference>
<SiteID>v62_bFeCOGFG83</SiteID>
<Password>6;/Password>
</ServiceHeader>
</Request>
<From>
<CountryCode>CA</CountryCode>
<Postalcode></Postalcode>
</From>
<BkgDetails>
<PaymentCountryCode>CA</PaymentCountryCode>
<Date>2018-05-30</Date>
<ReadyTime>PT10H21M</ReadyTime>
<DimensionUnit>CM</DimensionUnit>
<WeightUnit>KG</WeightUnit>
<Pieces>
<Piece><PieceID>1</PieceID><PackageTypeCode>BOX</PackageTypeCode><Height>
5</Height><Depth>40</Depth><Width>30</Width><Weight>1.3</Weight></Piece>
</Pieces>
<PaymentAccountNumber>305472216</PaymentAccountNumber>
<IsDutiable>Y</IsDutiable>
<NetworkTypeCode>AL</NetworkTypeCode>

</BkgDetails>
<To>
<CountryCode>US</CountryCode>
<Postalcode>85001</Postalcode>
</To>
<Dutiable><DeclaredCurrency>USD</DeclaredCurrency><DeclaredValue>472</Decl
aredValue></Dutiable>
</GetQuote>
</p:DCTRequest>

DHL RESPONSE:

<?xml version=”1.0″ encoding=”UTF-8″ standalone=”no”?><res:DCTResponse
xmlns:res=’https://www.dhl.com&#8217;
xmlns:xsi=’https://www.w3.org/2001/XMLSchema-instance&#8217; xsi:schemaLocation=
‘https://www.dhl.com DCT-Response.xsd’>
<GetQuoteResponse>
<Response>
<ServiceHeader>
<MessageTime>2018-05-30T16:05:31.737+01:00</MessageTime>

<MessageReference>1234567890123456789012345678901</MessageReference>
<SiteID>v62_bFeCOGFG83</SiteID>
</ServiceHeader>
</Response>
<Note>
<Condition>
<ConditionCode>340004</ConditionCode>
<ConditionData>The location information is missing. At
least one attribute post code, city name or suburb name should be
provided</ConditionData>
</Condition>
<Condition>
<ConditionCode>220001</ConditionCode>
<ConditionData>Failure – request</ConditionData>
</Condition>
</Note>
</GetQuoteResponse></res:DCTResponse><!–
ServiceInvocationId:20180530160531_8979_64fea427-8e42-4d0e-a384-9cf4cfaf114
4 —>

• This reply was modified 6 years, 6 months ago by calvinboroto.

Hi,

Based on the debug data, the ship from address is missing in the plugin settings. please enter the ship from address and try again.

Regards,

Also the SiteID password might be incorrect, please check if you have entered the correct password, it shouldn’t contain special characters

I did put in the address, still nothing

Hi,

If its still not working with the added ship from address in the plugin settings, the issue could be because of a special character in the siteID password “;”

Please change it and try again.

Regards,

sorry i change it to look that way, it says the id is correct and the password to, now when i i preview the shop, i get a message that says

“There are no shipping methods available. Please check your address or contact us if you need any help.”

Hi,

Please raise an online ticket here: xadapter.com/online-support so that I can check the issue.

Regards,