Error Showing – The maximum package weight has been exceeded

  • Resolved sguha007

    (@sguha007)


    2 years, 4 months ago

    Hello,

    I have installed the plugin, it is working properly. But when I increased the quantity above 8, then live rates are not showing. I have enabled the debug mode and it’s showing that – “FedEx Live Rates: The maximum package weight has been exceeded. Maximum package weight is: 150 LB.” How can I fixed this error?

Viewing 1 replies (of 1 total)
  • Plugin Support Piotrek Bodera

    (@nerdontour)

    Hello @sguha007,

    Thanks for reaching out. I’m happy to help you.

    Yes, I confirm that according to the FedEx guidelines, 150 lbs is their max acceptable weight limit:

    https://www.fedex.com/en-us/shipping/ground.html

    If the cart total weight exceeds 150 lbs, you can split them e.g. to two 75 lbs parcels or more by choosing Parcel Packing Method: Pack into custom boxes and defining your own boxes the products will be packed to and shipped in. Optionally, you can also choose to pack each product separately.

    Please mind that splitting the shipment into 2 or more packages will do the job if the 150 lbs cart total weight consists of a few products. It won’t work if there is only one heavy 150+ lbs product in the cart, since it cannot be divided in such case. However, as you mentioned this feature is available only in the plugin’s PRO version, and unfortunately, we are not supposed to discuss the PRO plugins here.

    If you need some more information about the FedEx Live Rates PRO plugin, please contact us directly at https://octolize.com/support/, and we will answer all your questions there.

    Kind regards,
    Piotrek

Viewing 1 replies (of 1 total)
  • The topic ‘Error Showing – The maximum package weight has been exceeded’ is closed to new replies.