Error since latest update with product attributes

So I’m new here and not sure how these forums work.

I have paid for WooCommerce so am I on the wrong forum?

If there is a different forum could someone please give a link and/or let me know how to make a support ticket.

Thanks

Hey there,

If you’ve purchased a plugin, then you’ll usually have access to support through those developers. For example, if you’ve purchased a plugin via WooCommerce.com, you can create a ticket via WooCommerce.com > My Account > Tickets.

However, most developers won’t support customization requests, and there are plenty of people who haven’t purchased a plugin at all – they help each other out using these forums. We do our best to answer all questions, though it can occasionally take some time.

The issue you’ve mentioned above already has a fix and is expected to be included in WooCommerce 3.5.2:
https://github.com/woocommerce/woocommerce/issues/21935

• This reply was modified 6 years ago by Hannah S.L.. Reason: Found the issue

Hi Hannah,

I have updated to version 3.5.2 but the issue persists.

Was the fix implemented or has it been pushed back to a future release?

Thanks

Mark

Hey there,

I’m sorry about that – I didn’t check all the way through the issue. We do have a fix:
https://github.com/woocommerce/woocommerce/pull/21938

However, it hasn’t been merged into the master set of files yet, so it’s still being checked. Your best option is to keep an eye on the pull request I linked above.

Hi Hannah,

Thanks for the advice. I’ll edit the files tomorrow and will let you know if it fixes my particular problem.

Thanks

Hi Hannah,

I’ve edited the files and uploaded them, refreshed everything and no change.

Looking at the files you pointed me to, I’m not sure this is the same problem as the one I am having. This has nothing to do with import/export, this is just when editing and saving attributes.

Thanks

Hey there!

The original issue description in Github linked above is actually broader than the title says – it’s related to how the special characters in attributes are escaped, which adds the backslashes.

Your best option is to keep an eye on that issue – beyond that, we don’t have any other fix excepting the workaround that you mentioned.

Hi Hannah,

Yeah, I’ll keep watching that thread, I’m just surprised there aren’t a lot more people reporting the same problem as what we are doing can’t be that unusual. I have seen people reporting pricing not working any more and that is an effect of the faulty code.

The fix in the thread you posted was just to fix the code in the import and export folders. I’m guessing the same approach needs to be applied to many other files throughout all folders as well but this is outside of my ability.

Thanks