• Resolved eagmark

    (@eagmark)


    I unfortunately cannot access my WordPress Admin Dashboard since you updated the Restore Classic Widgets Plugin a few hours ago. I keep getting the error “Sorry, you are not allowed to access this page.” on my site eagmark.net.

    Please assist.

    • This topic was modified 2 years ago by eagmark.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Bill Minozzi

    (@sminozzi)

    Hi eagmark,

    The version 2.0 it is working fine in our server.

    Please, try to update to version 2.0
    If doesn’t work, try to remove and install again.

    Here are our troubleshooting page:
    https://siterightaway.net/troubleshooting/

    Please, let me know if works. If not, please, visit our support site:
    https://BillMinozzi.com/support/

    Cheers,
    Bill

    Thread Starter eagmark

    (@eagmark)

    Hey Bill,

    Thank you for the swift response. I updated the latest version 2.0 which I think resulted to the error. Everything else checks out but I have changed the debug to true in the wp-config.php and have received the below error:

    “Warning: Use of undefined constant SECURE_AUTH_COOKIE – assumed ‘SECURE_AUTH_COOKIE’ (this will throw an Error in a future version of PHP) in /home/eagmkvxv/public_html/wp-includes/pluggable.php on line 923
    Sorry, you are not allowed to access this page.”

    Thanks,

    Eagmark.

    Plugin Author Bill Minozzi

    (@sminozzi)

    Hi Eagmark

    I open the console of your page and found this message:

    2:48:05.180 Resource of root-node was not found. 18 resource-command.js:724:1

    (not come from our plugin)

    This warning: “in /home/eagmkvxv/public_html/wp-includes/pluggable.php ” is managed by WordPress.

    Looks like WordPress is unabled to create this cookie: SECURE_AUTH_COOKIE

    Check if you have WordPress 6.1 installed.

    Check if your have the browser firefox or chrome last version installed.

    Check if your browser have javascript and cookies enabled.

    Try to open the page from other device.

    Install our free plugin WPTools and take a look for more issues on error log voice.

    Cheers,

    Bill

    Thread Starter eagmark

    (@eagmark)

    Hey Bill,

    Thanks. The answer to the below is “YES”:

    1. Check if you have WordPress 6.1 installed.
    2. Check if your have the browser firefox or chrome last version installed.
    3. Check if your browser have javascript and cookies enabled.
    4. Try to open the page from other device.`

    I’ll sure check for more errors with WPTools plugin.

    Thanks Bill.

    Plugin Author Bill Minozzi

    (@sminozzi)

    Something is wrong with your desktop or server. WordPress is unable to create this cookie: SECURE_AUTH_COOKIE.
    I will send you more details from our support site.

    Same for me, since you update I cannot get into my admin dashboard. After system restore back to Nov. 29th, I enabled one plugin at a time and they all work except for yours. Your plugin is causing the inability for us to log into our Admin Dashboard.

    Plugin Author Bill Minozzi

    (@sminozzi)

    Hi,
    Please, check if you are running the version 2.0
    I will work to try to improve it and upload a new version today later.
    Cheers,
    Bill

    Plugin Author Bill Minozzi

    (@sminozzi)

    Hi,
    I just uploaded the version 2.1.
    I hope that fix that in your server.
    Please, let me know.
    Cheers,
    Bill

    That works. Thank you for fast response, sir.

    Plugin Author Bill Minozzi

    (@sminozzi)

    Hi Liltrucks.

    I’m glad to hear that.

    Cheers,
    Bill

Viewing 10 replies - 1 through 10 (of 10 total)
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