ERROR: Step aborted: too many attempts

  • Resolved nobleone

    (@nobleone)


    5 years, 1 month ago

    Hello,

    My apologies upfront if this is an easy fix, but I am lost as to why my backups are no longer working. I set this up years ago and have neglected maintenance until today. I keep getting this error:

    [12-Oct-2019 10:22:28] ERROR: Step aborted: too many attempts!
    [12-Oct-2019 10:22:28] One old log deleted
    [12-Oct-2019 10:22:28] ERROR: Job has ended with errors in 87 seconds. You must resolve the errors for correct execution.

    I am trying to get a good backup prior to updating to the latest WordPress as I am still running on WordPress version: 4.8.10, so hopefully that is not why my backup is failing. Any help is greatly appreciated and again my apologies for lack of tech skills, it has been a long time since I have messed around with wordpress.

    Here is my debug info:

    WordPress version: 4.8.10
    BackWPup version: 3.6.10
    PHP version: 5.6.39 (64bit)
    MySQL version: 10.2.25-MariaDB-log
    cURL version: 7.45.0
    cURL SSL version: OpenSSL/1.0.1e
    WP-Cron url: https://www.aeonsatori.com/news/wp-cron.php
    Server self connect: Response Test O.K.
    Document root: /home/iloves8/public_html/aeonsatori.com
    Temp folder: /home/iloves8/public_html/aeonsatori.com/news/wp-content/uploads/backwpup-0a3b17-temp/
    Log folder: /home/iloves8/public_html/aeonsatori.com/news/wp-content/uploads/backwpup-0a3b17-logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: cgi-fcgi
    Current PHP user: iloves8
    Maximum execution time: 30 seconds
    BackWPup maximum script execution time: 0 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 0755
    Server Time: 17:39
    Blog Time: 10:39
    Blog Timezone: America/Los_Angeles
    Blog Time offset: -7 hours
    Blog language: en-US
    MySQL Client encoding: utf8mb4
    PHP Memory limit: 512M
    WP memory limit: 40M
    WP maximum memory limit: 512M
    Memory in use: 39.25 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, libxml, mbstring, mcrypt, mhash, mysql, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pgsql, posix, pspell, session, soap, sockets, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hi @nobleone
    I would need your debug log:
    please go to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated ), re-run the job again and send us debug log.
    You can get backup log at : BackWpUp -> Logs

    Download the latest created log file and upload it to any cloud service like Dropbox or Google Drive then give me the link to download.

    Thank you!

    Thread Starter nobleone

    (@nobleone)

    Thanks so much for the quick response and my apologies for my delay. Here is a link to my latest debug log:

    debug log

    Again, probably a silly mistake on my part, but any help is greatly appreciated! Please let me know if there is any other information needed to help diagnose this issue.

    Thanks so much!

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @nobleone
    Please make sure that you have downloaded the latest 3.6.10 version, after that, go to your Dropbox job -> Dropbox tab -> press Re-authentication and it should works.

    Plugin Support happyAnt

    (@duongcuong96)

    @nobleone

    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate. if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support ??
    https://www.ads-software.com/support/plugin/backwpup/reviews/

    Thread Starter nobleone

    (@nobleone)

    Thanks so much duongcuong96, that worked perfectly. If anyone else has this issue, simply log out of DropBox and re-authenticate.

    Thanks again for the excellent support and great plugin. I went ahead and gave you a 5-star review, you all earned it and hope it helps.

Viewing 5 replies - 1 through 5 (of 5 total)
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