Error: The API certificate is not valid

  • Resolved jperson19468

    (@jperson19468)


    5 years, 8 months ago

    I am running WordPress5.2.2 running Memorial theme
    I am using the WooCommerce PayPal Checkout Gateway plugin (Version 1.6.16)
    & WooCommerce Services (Version 1.21.0)
    In WooCommerce I am trying to link my account to the paypal sandbox account

    This is in the PayPal Checkout screen:

    I need the following Sandbox API Credentials
    Sandbox API Username — have this
    Sandbox API Password — have this
    Sandbox API Signature — do I need this ?
    Sandbox API Certificate — by following the instructions I tried to create the Sandbox API Certificate but instead
    I get the following error:
    Error: The API certificate is not valid’

Viewing 4 replies - 1 through 4 (of 4 total)
  • melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    You would only need to use the API Username and Password, no other fields are needed. If that is still not working, then I would double/triple check the credentials, and then I recommend contacting PayPal support, so that they can assist with this.

    melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter jperson19468

    (@jperson19468)

    I have and answer and will post it when I get a chance

    Thread Starter jperson19468

    (@jperson19468)

    After working with paypal helpdesk this is what they came up with
    The error is in the PayPal Checkout plugin by WooCommerce

    Under
    manage/setup
    Click on “Payments”

    Under Sandbox API Credentials
    Fill in the following fields:
    Sandbox API Username
    Sandbox API Username
    Sandbox API Signature

    Leave default:
    Sandbox API Certificate


    Sandbox API Subject leave blank

    Remember to fill out rest of form and save(at bottom of form)
    This should solve your problem
    If not contact paypal for help

Viewing 4 replies - 1 through 4 (of 4 total)
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