Error: The API returned a 403

  • Resolved Kevin Amorim

    (@kevinamorim)


    2 years, 5 months ago

    Hi,

    We have ExactMetrics PRO installed on one of our websites. Setup wizard runs smoothly and confirms that everything is okay.

    But, if we try to open reports we get the following error:

    The API returned a 403 response with this message: The key or token used is invalid. Please authenticate/re-authenticate with ExactMetrics on the ExactMetrics settings panel.

    Also, if I try to click on “Verify Credentials” I get a generic error message.

    – We’re using a GA property with dual tracking profile (UA).
    – API Secret is defined.
    – If I check the source-code everything seems fine.
    – It seems that I’m getting some data into Analytics.
    – Data stream (in Analyitics) was created by ExactMetrics (and everything seems ok).
    – Search console is associated.
    – Domain is validated on search console.
    – Already uninstalled the plugin and reinstalled from scratch, same problem.

    I’ve tried everything I could find from Google search results already.

    I don’t really know what to further try. Do you have any idea?

    • This topic was modified 2 years, 5 months ago by Kevin Amorim.
Viewing 1 replies (of 1 total)
  • Plugin Support Michelle D.

    (@devmich)

    Hi Kevin,

    Thanks for reaching out! I’m sorry about the trouble here.

    Since you’re using a paid version of ExactMetrics, could you please drop us a line through our contact page if you haven’t already?

    https://www.exactmetrics.com/contact/

    You’re welcome to just include a link to this post, if you’d prefer to do that.

    I apologize that we’re not able to respond to paid version questions here in the www.ads-software.com support forums for the free version, but I really appreciate your help!

    Thanks ??

Viewing 1 replies (of 1 total)
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