Error: The image could not be loaded.

Hello @anabelfructu

Thank you for explaining!
It might be an issue caused by a plugin or your theme.
I recommend installing this plugin: https://www.ads-software.com/plugins/health-check/
After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

Go to its troubleshoot mode and only activate Gallery PhotoBlocks and see if it works correctly with a default WordPress theme (Twenty Nineteen for example) and no other plugins.

Please let me know how it goes and what you find!

Have a nice day ! ??

All the best,
Marian

• This reply was modified 4 years, 5 months ago by visi19.

Please delete.

• This reply was modified 4 years, 5 months ago by tomcopsk.

Hello,

I have done what you indicate me and there’s still the problem.

I think the problem is related to the alert I have:

The thumbnails cache folder is not writable

But when I go in to fix it, this message appears in another window:

Sorry, you are not allowed to access this page.

What can I do?

Thank you and greetings,

Anabel

Hello @anabelfructu

Can you clear the cache on the page you sent me?
If you don’t have a plugin for this, I recommend https://www.ads-software.com/plugins/wp-fastest-cache/

Please let me know if it’s work !

Warmly,
Marian

Hello Marian,

I have cleaned the cache but it still doesn’t work.

Sorry, I don’t know than can I do.

Thanks again!

Anabel

Hello again @anabelfructu

I think your problem comes from the new version of wordpress more precisely 5.5
To fix your problem you need a plugin that needs to be Installed and Activated, more precisely: https://www.ads-software.com/plugins/enable-jquery-migrate-helper/
Thanks for your time !

Let me know if you have more questions !

All the best,
Marian

Hi!

I have already solved it following the indications of possible errors in the same Plugin:

iThemes Security (formerly Better WP Security) settings > System Tweaks > Configure Settings > Disable PHP in Plugins – Off. Also, System Tweaks > Filter Suspicious Query Strings – Disable.

Thank you!!