Error: “The live app key doesn’t seem to be valid”

  • tbgergo

    (@tbgergo)


    3 years ago

    The payment process works correctly, the money is accepted every time. After the successful payment the status of the order remains “in progress”, then becomes “failed”. The reason is the following: “The live app key doesn’t seem to be valid Hiba: Network issues! Check your connection and try again.”

    I have checked everything, keys and id are setup correctly.

    Wordpress: 5.8.2
    WooCommerce: 5.9.0

    What coluld be the problem?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author ionut.calara

    (@ionutcalara)

    Hi @tbgergo, this is quite likely related to let’s encrypt expiration. There’s 2 parts to the payment. The first one is when the popup creates the transaction id, and that’s what you probably see in the dashboard. That happens directly between the payee and the Paylike server.
    The second part is when the transaction is linked to your server and validated. That’s when a call is made from you to Paylike. Due to this certificate expiring: https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/ you might encounter issues.

    Could you try to upgrade openSSL to more than 1.1.0 and let me know if the issue persists?

    Thank you,
    Ionut

Viewing 1 replies (of 1 total)
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