ERROR: The password you entered for the username [username] is incorrect.

  • Resolved Vidmachine

    (@mattgebo)


    4 years, 11 months ago

    I keep getting this error when I try to test the UM login. If i set the PW as the user I get the error: “ERROR: The password you entered for the username [username] is incorrect.” If I reset the users PW in the wp admin panel, I can log in without a problem.

    Any ideas? Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @mattgebo

    Could you please try logging in with the email address? Let’s see if there’s a conflict issue with the username or email address fields.

    Regards,

    Thread Starter Vidmachine

    (@mattgebo)

    Hey @champsupertramp,
    Thanks for the reply. I tried logging in with the email address and got the same result. The error message even associated the correct username with the email address.

    The site is: https://book-flash.com

    It’s not live yet but I’ll turn off under construction for now if anyone has time to look at it.

    Thanks!

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi,

    This may be because of a plugin/theme conflict. Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

    Regards,

    Thread Starter Vidmachine

    (@mattgebo)

    So I ran the conflict test and it looks like the “Popup Maker” plugin is causing a conflict. After deactivating it, password setup and reset are working fine.

    Now I just have to find a replacement for my popup login form.

    Thanks for the help.

Viewing 4 replies - 1 through 4 (of 4 total)
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