• Resolved ABCTravel

    (@diede33)


    Hello,

    I receive the following error when I try to fill in a new emailadress into the mailchimp plugin on our website:

    The requested resource could not be found.

    I have cleared all caches and also enabled nonce validation on this site. Can you help me with it? Thank you in advance.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support support1

    (@kaymoore)

    Hi

    Sorry to hear you’re having issues with the plugin, we definitely want to try to help out.

    What may be happening is that site options table might not be getting cleared correctly when you’ve tried to uninstall, and then reinstalled the plugin. This is an edge-case, but we’ve seen this happen before with various caching plugins that sometimes get in the way of the options table getting cleared.

    Another potential issue since you have cleared the cache is if you deleted the plugin manually; the uninstaller would have never been able run and that could be why you’re seeing those errors.

    To troubleshoot:

    Uninstall the plugin through the WordPress admin area (if applicable).

    After the uninstall completes, stay in the admin area and enter
    https://yoursite.com/wp-admin/options.php. Here, it will display many options and the values about the site.

    Do a quick search (Ctrl-F) for mailchimp-woocommerce-store_id . Confirm that this is either empty or not there at all.

    After that’s confirmed, go to Mailchimp and confirm you do not have the website listed in the “Connected Sites” area of Mailchimp.

    Re-install the plugin.

    Give that a try and let us know if it solved the issue. I look forward to hearing back from you.

    Plugin Support khungate

    (@khungate)

    Hi @diede33, we’re going to close out this ticket for now since it’s been a few month since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Error: The requested resource could not be found.’ is closed to new replies.