Error: The response is not a valid JSON response.

Hi Diego,

Thanks for reaching out with your topic. We are glad to assist. To help us troubleshoot, can you answer the following questions?

1. Do you have any security plugins installed or and web application firewall rules configured?
2. Are you seeing any browser console errors where this error occurs?
3. To rule out any conflicting plugins/themes could you try the following steps:
– Login to your site from a Chrome browser incognito window.
– Install and activate the Health Check & Troubleshooting plugin.
– Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
– From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
– Attempt to connect the Analytics module within Site Kit once more.
You can exit troubleshooting mode afterwards. Please share your Site Health information. You can use this form to share privately.

Thank you!

• This reply was modified 3 years, 9 months ago by Bethany Chobanian Lang.
• This reply was modified 3 years, 9 months ago by Bethany Chobanian Lang.

Hi, thanks for your quick answer.

1. Do you have any security plugins installed or and web application firewall rules configured?

I have Wordfence, but I deactivated it and the Problem still occurs, even after whitelisting my IP-Address.

2. Are you seeing any browser console errors where this error occurs?
Yes:

1. Failed to load resource: the server responded with a status of 510 ()
googlesitekit-api.ba6a5de8761292956a74.js:1
2. Google Site Kit API Error method:POST datapoint:settings type:modules identifier:analytics error:”The response is not a valid JSON response.”

3. To rule out any conflicting plugins/themes could you try the following steps:
– Login to your site from a Chrome browser incognito window.
– Install and activate the Health Check & Troubleshooting plugin.
– Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
– From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
– Attempt to connect the Analytics module within Site Kit once more.
You can exit troubleshooting mode afterwards. Please share your Site Health information. You can use this form to share privately.

I will try this later

Thank you, @dinigi! Yes, please let me know what you find with troubleshooting mode, and also please share your Site Health information via this form when you get a chance, so we can do further troubleshooting.

I have exactly same problem and tried all you succested above. No help. Same error in sitekit dashboard.

Problem started today whit last update with site-kit plugin.

Must be bug in code?

@juhafin Sorry to hear you’re encountering the same notice. If you’d like to open a new support topic we can assist with your case specifically. In other instances whereby this occurred there have been conflicts with third party plugins or services. We’d therefore be happy to help determine the cause with you, which may also assist others with a similar environment.

@dinigi As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!