ERROR: ‘The site is experiencing technical difficulties.’

  • Resolved idtelectronics

    (@idtelectronics)


    5 years, 8 months ago

    Hi,

    I was working on setting up our first export and the plug-in is designed very nicely and seems to work well. However, I came across an error (“The site is experiencing technical difficulties.”) I had gotten the error a bit earlier tonight and removed one of the fields from the export and the error went away. However, I removed all fields from the export and added one field (Order Number) and still got the same error.

    I turned debug on and got the following:

    =========================================================================
    Warning: WC_Order_Export_Engine::build_file_full(): failed to call filter function in /home/content/p3pnexwpnas02_data02/49/42018449/html/wp-content/plugins/woo-order-export-lite/classes/core/class-wc-order-export-engine.php on line 548

    Fatal error: Uncaught Error: Call to a member function to_Array() on array in /home/content/p3pnexwpnas02_data02/49/42018449/html/wp-content/plugins/woo-order-export-lite/classes/formats/trait-woe-plain-format.php:212 Stack trace: #0 /home/content/p3pnexwpnas02_data02/49/42018449/html/wp-content/plugins/woo-order-export-lite/classes/formats/abstract-class-woe-formatter-plain-format.php(92): WOE_Formatter_Plain_Format->try_multi_rows(Array) #1 /home/content/p3pnexwpnas02_data02/49/42018449/html/wp-content/plugins/woo-order-export-lite/classes/formats/abstract-class-woe-formatter-plain-format.php(52): WOE_Formatter_Plain_Format->maybe_multiple_fields(Array) #2 /home/content/p3pnexwpnas02_data02/49/42018449/html/wp-content/plugins/woo-order-export-lite/classes/formats/abstract-class-woe-formatter-sv.php(68): WOE_Formatter_Plain_Format->output(Array) #3 /home/content/p3pnexwpnas02_data02/49/42018449/html/wp-content/plugins/woo-order-export-lite/classes/core/class-wc-order-export-engine.php(548): WOE_Formatter_sv->output(Array in /home/content/p3pnexwpnas02_data02/49/42018449/html/wp-content/plugins/woo-order-export-lite/classes/formats/trait-woe-plain-format.php on
    line 212
    =========================================================================

    Please let me know if you need any other information. Any help would be greatly appreciated.

    Sincerely,
    Scott

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author algol.plus

    (@algolplus)

    Hello Scott

    Could you open section “CSV” and uncheck “Product rows start with a new line” ?
    thanks , Alex

    Thread Starter idtelectronics

    (@idtelectronics)

    Hi Alex,

    Thank you for your fast reply. I unchecked that checkbox and it seems to work now.

    Do you know if this is an obscure bug in the plug-in that you will try to fix in the future, or is this something that was specific to a value in one of the fields of one of the records that could have caused this?

    Either way, I can write the import routine that will import this csv file to not expect products on separate lines without too much trouble.

    Thank you again for your fast reply. I feel embarrassed that I didn’t try to disable that checkbox during my troubleshooting of this issue.

    Have a great day.

    Sincerely,
    Scott

    Plugin Author algol.plus

    (@algolplus)

    hi Scott

    please, upload settings to helpdesk.

    use tab Tools to get them.
    thanks, Alex

    Thread Starter idtelectronics

    (@idtelectronics)

    Hi Alex,

    I submitted the export settings to the help desk. Please let me know if you have any questions when reviewing it.

    Thanks again!
    Scott

    Plugin Author algol.plus

    (@algolplus)

    For whom having same problem – please, add one coupon field to export.

    Or contact us via helpdesk to get beta.

    The bug will be fixed in next release.

    Plugin Author algol.plus

    (@algolplus)

    problem fixed in version 3.0.2

    I have same problem, version is 3.0.3. Tried to add coupon filed, but it didn’t do anything.

    Plugin Author algol.plus

    (@algolplus)

    hi

    1. Could you open “Misc Settings”, mark “Enable debug output” and try to export again ? Will you see error message ?

    2. please, visit >WooCommerce>Status, tab Logs and review last “fatal-error-xxx” file.

    thanks, Alex

    I enabled debug output and got :

    Fatal error: Class ‘XMLWriter’ not found in /home/mteam01/domains/mydomain.si/public_html/wp-content/plugins/woo-order-export-lite/classes/PHPExcel/Shared/XMLWriter.php on line 37
    The site is experiencing technical difficulties.

    And this is from logs.

    2019-09-26T09:44:54+00:00 CRITICAL Class ‘XMLWriter’ not found v /home/mteam01/domains/mydomain.si/public_html/wp-content/plugins/woo-order-export-lite/classes/PHPExcel/Shared/XMLWriter.php on line 37

    2019-09-26T22:01:54+00:00 CRITICAL Class ‘XMLWriter’ not found v /home/mteam01/domains/mydomain.si/public_html/wp-content/plugins/woo-order-export-lite/classes/PHPExcel/Shared/XMLWriter.php on line 37

    Plugin Author algol.plus

    (@algolplus)

    thank you for detailed reply, but it’s not the same problem.

    you should install PHP XML extension.

    • This reply was modified 5 years, 6 months ago by algol.plus.

    Thank you for your help.

    Plugin Author algol.plus

    (@algolplus)

    you’re welcome

Viewing 12 replies - 1 through 12 (of 12 total)
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