Error: The Woocommerce Shipping and Tax Server returned: Unauthorized invalid cr

  • Resolved remedygarden

    (@remedygarden)


    2 years, 11 months ago

    Hello there,

    After 3 hours on the phone with GoDaddy Support, the supervisor has sent me here to see if anyone can help fix my problem with Woocoomerce Shipping.

    When I go to Woocommerce to Orders and click on an order and Create a shipping label I get this error message:

    Error: The Woocommerce Shipping and Tax Server returned: unauthorized invalid credentials (401).

    Please help! I can’t print shipping labels for my orders!

    This problem started happening after a security breach and GoDaddy installed a firewall. We tried deactivating the firewall but the problem persists.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    WooCommerce Shipping and Tax requires to activate Jetpack connection to work and when I checked the Jetpack connection for your site, it’s good! Here we can only help with Jetpack since you reached the Jetpack forum. In order to get help with WooCommerce, I request you to please post your query to the WooCommerce team here.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    I also noticed Jetpack is currently connected with your site but not with your WordPress.com account. Jetpack will work even without connecting it with a WordPress.com account but only with limited features.

    More info can be found here.

    In order to connect Jetpack with your WordPress.com account, please go to Jetpack > Dashboard in the WP-Admin area, scroll down to Connections, and click Connect your WordPress.com account.

    Screenshot: https://d.pr/i/XEgXKg

    Once you connect Jetpack to WordPress.com account, please check again if the problem persists. If it is then you can approach the WooCommerce team from the link in my first reply.

Viewing 2 replies - 1 through 2 (of 2 total)
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