Error ‘There was an error getting your inbox. Please try again.’

  • Resolved katherinemasters

    (@katherinemasters)


    2 years, 10 months ago

    Hi there,

    I’m trying to finish setting up my shop with WooCommerce. I’m wondering if the error:

    ‘There was an error getting your inbox. Please try again’

    that I am getting on the WooCommerce home section needs to be fixed? Or can the shop function with this? I’ve looked at the other support chats with this problem and am wondering if there’s a simpler way to fix it without resorting to code.

    Thanks,

    Katherine

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi Katherine!

    To further check into this, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response.

    Thanks!

    Thread Starter katherinemasters

    (@katherinemasters)

    Thanks Juan!

    This is the system report:

    
### WordPress Environment ###

WordPress address (URL): https://katherinemasters.com
Site address (URL): https://katherinemasters.com
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 2 GB
PHP Time Limit: 180
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 1,000 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: wp_
Total Database Size: 21.04MB
Database Data Size: 17.34MB
Database Index Size: 3.70MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwg_album: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_file_paths: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwg_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ngg_album: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ngg_gallery: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ngg_pictures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 3.36MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Data: 5.52MB + Index: 0.47MB + Engine InnoDB
wp_posts: Data: 3.48MB + Index: 0.25MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

aigpl_gallery: 10
attachment: 97
bwg_gallery: 1
custom_css: 2
customize_changeset: 1
elementor_library: 1
envira: 2
mailpoet_page: 1
nav_menu_item: 30
ngg_album: 1
oembed_cache: 3
page: 21
post: 7
product: 8
product_variation: 4
revision: 958
shop_order: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Akismet Anti-Spam: by Automattic – 4.2.1
Album and Image Gallery Plus Lightbox: by WP OnlineSupport
Essential Plugin – 1.5.3.2

All-in-One WP Migration: by ServMask – 7.51
Child Theme Configurator: by Lilaea Media – 2.5.8
Contact Form 7: by Takayuki Miyoshi – 5.5.3
Display PHP Version: by David Gwyer – 1.7
Elementor: by Elementor.com – 3.5.3
Email Address Encoder: by Till Krüss – 1.0.22
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.3.0
Google Listings and Ads: by WooCommerce – 1.9.0
Jetpack: by Automattic – 10.4
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.6
MailPoet 3 (New): by MailPoet – 3.75.1
PHP Compatibility Checker: by WP Engine – 1.5.2
TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.3
WooCommerce Payments: by Automattic – 3.5.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce: by Automattic – 6.0.0 (update to version 6.1.0 is available)
Yoast SEO: by Team Yoast – 17.8

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Local by Flywheel Relative URL (for Live Links): by Flywheel – 1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2606 - /shop/
Basket: #3430 - /basket/
Checkout: #3431 - /checkout/
My account: #3432 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: RichOne Child
Version: 1.2.5.1612365339
Author URL: https://richwp.com/
Child Theme: ?
Parent Theme Name: RichOne
Parent Theme Version: 1.2.7
Parent Theme Author URL: https://richwp.com/
WooCommerce Support: ?

### Templates ###

Overrides: richone/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
richone/woocommerce/cart/cart.php version 3.2.5 is out of date. The core version is 3.8.0
richone/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce Payments ###

Version: 3.5.0
Connected to WPCOM: No
Blog ID: -
Account ID: -

### Action Scheduler ###

Complete: 66
Oldest: 2022-01-11 13:54:19 +0000
Newest: 2022-01-13 20:36:20 +0000

Pending: 1
Oldest: 2022-01-14 06:31:57 +0000
Newest: 2022-01-14 06:31:57 +0000

### Status report information ###

Generated at: 2022-01-13 20:37:14 +00:00

    Hello there,

    Thanks for the information. To take a better look, please also provide the following:

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thanks.

    Thread Starter katherinemasters

    (@katherinemasters)

    Thanks Igor,

    Looks like it may have to do with MailChimp? This is the log:

    mailchimp_scheduler-2021-12-17-b643c7da77db87e24ded8f6e4a0858fd.log
    2021-12-17T12:08:25+00:00 ERROR Error getting a response from Mailchimp API.

    Thanks,

    Katherine

    Hi @katherinemasters

    I found a similar thread on this topic. Could you check this reply and see if that fits in your case?

    If it doesn’t, I’d recommend running a conflict. You can find a detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter katherinemasters

    (@katherinemasters)

    Thank you all for your help!

    I figured out that the problem was arising from not having updated some of my plugins. All is back to normal. I completely missed this I’m very happy it turned out to be such a simple solution.

    Thanks.

    You are welcome! Glad to hear you figured it out ??

    Thank you for sharing the solution with everybody.

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new one.

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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