Error: “There was an error getting your inbox.”

Hi @seanys

Continuing to ask questions on an existing/closed discussion, will most likely not assist you in getting the best guidance.

Please click the link below to create your own, new discussion, so we can assist you individually, without bothering the original poster. Thanks!

https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

@seanys, Yes the article you referenced is exactly correct. You will need to update your .htaccess with the appropriate security headers. Make sure to maintain a backup .htaccess file especially when setting up your Content Security Policy, as misconfiguration can break your site.

I too am getting this error in Woocommerce on every site I set up now. It must be a common problem.

“There was an error getting your inbox. Please try again.”

Even I not install I-theme security plugin.

Can anyone help. Thanks

Hi @scoty88

Sorry to hear about that. To help you further, please create your own thread for your issue here.

I understand you are receiving the same error message, but the cause could be different, that the reason to ask you to create a separated thread, thanks.

Hi! Same problem here. ??

• This reply was modified 1 year, 9 months ago by hatti99.
• This reply was modified 1 year, 9 months ago by hatti99.

This issue has still not been fixed in 2023

The Woocommerce setup doesnt work properly. Even though I successfully connected my Paypal Business account to Woocommerce and that was confirmed by Paypal, the setup is still telling me to connect a payment method. Same with shipping I set rates but it hasnt remembered them

Hi @jane2023aurora @hatti99

Thanks for reaching out!

I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

Additionally, please include your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

We’ll be more than happy to help there ??</img>

I had the same issue. It was a fresh WP install, no plugins. Then I tried installing WooCommerce and I said I also wanted to install Google Ads, Jetpack and other plugins that WooCommerce offered during the setup. Then I got this error message. When I deactivate Jetpack it works, when I activate I get this error again.

• This reply was modified 1 year, 7 months ago by eduardjacobs.

Hi @eduardjacobs ,

Thanks for sharing what has worked for you, this may be very helpful for others experiencing this same issue.

If you do, however, require any further help with this, feel free to create a new topic here.

Cheers!

Hey Guys,

I have a Woocommerce shop (under construction). I got the ‘There was an error getting your inbox.’ immediately after the fresh install. Looked at various places to find a solution but hadn’t. Then I tried to deactivate all the plugins except Woocommerce but still got the error msg. Deactivated Flatsome theme – no luck. Then in cPanel I saw that my active php version was 7.4. (the latest of the 7.x branch). I switched to php 8.2 (also the latest of the 8.x branch) and the error message disappeared.

Please note that the php extension mysqlnd and nd_mysqli are not the same and at my provider the required nd_mysqli extension was turned off by default, so at the first attempt to return to wp I had a crash.

Hope it helps.

Add the .htaccess

Hi @rozsahegyi, @aeolous

If you need further assistance, please create your own thread for your issue, for better assistance: https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0.

https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

Kind regards.

I have the same error, has this ever been resolved?

There was an error getting your inbox. Please try again.

• This reply was modified 1 year ago by alanadvs.

Hi @alanadvs,

I have the same error, has this ever been resolved? There was an error getting your inbox. Please try again.

From what I understand, you’re experiencing a similar issue where you’re receiving an error message stating “There was an error getting your inbox. Please try again.” on your WooCommerce admin page.

Given that each site setup is unique, and to ensure we adhere to our ?? forum’s best practices, could you kindly initiate a ?? new topic in our support forum? This approach helps us zero in on your specific issue and allows other users facing a similar problem to easily find and benefit from the discussion.

In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant.

You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic.