Error to pay with PayPal

  • Resolved johnymas

    (@johnymas)


    2 months ago

    Hi, when I try to pay with PayPal it is not possible due to error

    The following error occurred when submitting the form:

    • Something went wrong, please try again or contact support.

    But when I try to pay with PayPal card then it works

    error log

    {
        "error_type": "unknown_error",
        "exceptionMessage": "Database Query",
        "formData": {
            "gatewayId": "paypal",
            "requestData": {
                "givewp-route": "donate",
                "givewp-route-signature": "25f36e5e45aac0ff9d90f9dddd319513",
                "givewp-route-signature-id": "givewp-donate",
                "givewp-route-signature-expiration": "1737789263",
                "amount": "10",
                "currency": "EUR",
                "donationType": "single",
                "formId": "1562",
                "firstName": "Jxxxx",
                "lastName": "Pxxxx",
                "email": "[email protected]",
                "gatewayId": "paypal",
                "donationBirthday": "",
                "originUrl": "https://www.harekrisna.net/doniraj/",
                "isEmbed": "true",
                "embedId": "give-form-shortcode-1"
            },
            "formId": 1562,
            "originUrl": "https://www.harekrisna.net/doniraj/",
            "embedId": "give-form-shortcode-1",
            "isEmbed": true
        }
    }

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @johnymas ,

    You came to the right place, I’m happy to help you resolve that.

    Thank you for sending along that error log!

    This error is usually the result of some botched database updates. This can happen one way or another, but we have a built-in tool to help with this.

    Could you go through the following steps within GiveWP on your website:

    1. Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here:?https://givewp.com/backup-for-faster-troubleshooting/.
    2. Enable Advanced Database Updates in Donations → Settings → Advanced.
    3. Next, go to the Donations → Tools → Data page, and re-run any pending/failed updates.
    4. Check the logs at Donations → Tools → Logs for errors. If there are any errors, pass those along here.
    5. Last, navigate back to Donations → Settings → Advanced and disable Advanced Database Updates.

    You can also read more about this in here — https://givewp.com/documentation/core/frequent-troubleshooting-issues/handling-database-update-issues/.

    If there are any failed database updates, there’s a more detailed message in the back-end under Donations → Tools → Logs. Click the eye icon next to any recent error message, and then copy and paste the full error message in your next reply. Here’s a screencast on how to get error logs: https://screencast-o-matic.com/watch/c3eD0AVFgVG.

    This will give us more details about the error.

    If that doesn’t resolve it, in your next reply, please also send along your System Info.

    Navigate to Donations → Tools → System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    That will give me some more context to be able to help.

    Looking forward to helping you get to the bottom of this!

    Thread Starter johnymas

    (@johnymas)

    Yes, it works now. I have just done first 3 steps and voila. ??

    Thank you for detailed instructions ??

Viewing 2 replies - 1 through 2 (of 2 total)
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