error trying sync products access token is missing

Hello urshobhit?

Thank you for contacting us.

Could you tell me if you are setting up a new site or if this issue is happening on a site where sync was working fine before?

To solve this, let’s disconnect the FB connection and then reconnect it again.
Go this this link and then reset the FB connection.
https://example.com/wp-admin/admin.php?page=connection-test-admin-page
(Replace example.com with your domain)

To help you further, I’d like to review your site’s System Status Report.
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com
After that, you can paste the Gist link here in your reply.

Looking forward to your response. ??

Best regards.

we have tried reconnecting it several times but it’s not working.

` WordPress Environment

WordPress address (URL): https://www.the*store.com
Site address (URL): https://www.the*store.com
WC Version: 8.9.1
REST API Version: ? 8.9.1
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.0.30
PHP Post Max Size: 256 MB
PHP Time Limit: 180
PHP Max Input Vars: 10000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 10.11.7-MariaDB-1:10.11.7+maria~ubu2204
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.9.1
WC Database Prefix: wp_
Total Database Size: 2157.16MB
Database Data Size: 1474.91MB
Database Index Size: 682.25MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 7.52MB + Index: 2.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 239.48MB + Index: 42.13MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 18.53MB + Index: 17.02MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 24.55MB + Index: 19.00MB + Engine InnoDB
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wp_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_as3cf_items: Data: 84.63MB + Index: 28.64MB + Engine InnoDB
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wp_automatewoo_abandoned_carts: Data: 1.03MB + Index: 0.08MB + Engine InnoDB
wp_automatewoo_customers: Data: 1.52MB + Index: 2.59MB + Engine InnoDB
wp_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_automatewoo_guests: Data: 0.16MB + Index: 0.30MB + Engine InnoDB
wp_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_automatewoo_logs: Data: 0.50MB + Index: 0.63MB + Engine InnoDB
wp_automatewoo_log_meta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
wp_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_critical_css_for_wp_urls: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
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wp_dgwt_wcas_invindex_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_dgwt_wcas_invindex_doclist: Data: 5.52MB + Index: 6.03MB + Engine InnoDB
wp_dgwt_wcas_invindex_wordlist: Data: 1.52MB + Index: 1.48MB + Engine InnoDB
wp_dgwt_wcas_stats: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
wp_dgwt_wcas_var_index: Data: 2.52MB + Index: 0.45MB + Engine InnoDB
wp_ee_products_sync_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ewwwio_images: Data: 53.08MB + Index: 59.22MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_facetwp_index: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
wp_frm_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_fsq_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fsq_form: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_fswcwallet_transaction: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_addon_payment_transaction: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_gf_entry_meta: Data: 0.20MB + Index: 0.30MB + Engine InnoDB
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wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
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wp_gf_form_view: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
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wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_gla_merchant_issues: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
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wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hmenu_cart: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hmenu_mega_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hmenu_menu: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hmenu_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_hmenu_search: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hmenu_social: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hplugin_root: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wp_jetpack_waf_blocklog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Data: 9.52MB + Index: 6.00MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Data: 20.55MB + Index: 11.52MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 9.50MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 1.52MB + Index: 1.19MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 19.52MB + Index: 19.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 3.52MB + Index: 11.58MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 2.52MB + Index: 4.58MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 1.52MB + Index: 1.88MB + Engine InnoDB
wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_agents: Data: 0.47MB + Index: 0.11MB + Engine InnoDB
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wp_monsterinsights_user_journey: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_mymail_form_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_newsletter: Data: 0.19MB + Index: 0.06MB + Engine InnoDB
wp_newsletter_emails: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_user_logs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_nouvello_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_options: Data: 40.42MB + Index: 7.36MB + Engine InnoDB
wp_pinterest_automatic: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_exports: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 4.50MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
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wp_posts: Data: 75.38MB + Index: 17.02MB + Engine InnoDB
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wp_ppress_formsmeta: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
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wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_rsrecordpoints: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_rsssl_csp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rsssl_xmlrpc: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rs_expiredpoints_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rs_templates_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_scalability_pro_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_scalability_pro_post_count_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_spro_slow_query_log: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
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wp_swp_cf: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_swp_index: Data: 19.55MB + Index: 18.03MB + Engine InnoDB
wp_swp_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_swp_tax: Data: 5.52MB + Index: 9.55MB + Engine InnoDB
wp_swp_terms: Data: 0.23MB + Index: 0.30MB + Engine InnoDB
wp_termmeta: Data: 0.45MB + Index: 0.17MB + Engine InnoDB
wp_terms: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_term_relationships: Data: 14.41MB + Index: 9.52MB + Engine InnoDB
wp_term_taxonomy: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 32.56MB + Index: 19.00MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 1.28MB + Engine InnoDB
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wp_wcpdf_invoice_number_2022: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_proforma_number: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wcu_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcu_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcu_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 1.77MB + Engine InnoDB
wp_wc_delivery_codes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 5.52MB + Index: 6.02MB + Engine InnoDB
wp_wc_orders_meta: Data: 70.61MB + Index: 84.55MB + Engine InnoDB
wp_wc_order_addresses: Data: 5.52MB + Index: 6.05MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 1.52MB + Index: 2.02MB + Engine InnoDB
wp_wc_order_operational_data: Data: 3.52MB + Index: 1.84MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 3.52MB + Index: 6.06MB + Engine InnoDB
wp_wc_order_stats: Data: 2.52MB + Index: 1.17MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
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wp_wc_product_meta_lookup: Data: 4.52MB + Index: 7.80MB + Engine InnoDB
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wp_woocommerce_prl_deployments: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_prl_frequencies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_prl_tracking_conversions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_wpf_meta_data: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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advanced-cache.php: advanced-cache.php
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Connected to WooCommerce.com: –
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HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: ? Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
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Shop base: #62 - /shop/
Cart: #61 - /cart/
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Terms and conditions: ? Page not set Theme

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
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Overrides: woodmart/woocommerce/archive-product.php
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woodmart/woocommerce/single-product.php Admin

Enabled Features: activity-panels
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Daily Cron: ? Next scheduled: 2024-05-23 12:55:33 +05:30
Options: ?
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Onboarding: completed WooCommerce Customer/Order/Coupon Export

Automated exports: 0
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Complete: 40,200
Oldest: 2024-05-15 19:49:58 +0530
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Newest: 2024-05-28 03:00:00 +0530 Status report information

Generated at: 2024-05-23 13:39:43 +05:30
`

Hi @urshobhit,

we have tried reconnecting it several times but it’s not working.

Thank you for the additional details, and the SSR. Can you tell us since when are you facing this error? Did you run any updates at the time or changed anything on your site? Any custom code, snippets, plugin, theme, changed any settings around that time?

Furthermore, can you please run a conflict test to find out if something external is interfering? I see there are 49 active plugins on your site so one of them may be the cause of the conflict.

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and Facebook for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each to see where the issue is coming from.

Some important considerations:?
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality, or you can consider using a service like?Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like?Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.

— It is also important to consider staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging to spin up a new test site quickly.

You can find more about this in this?guide.

Please let us know about your findings.

Thanks!
-OP

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP