Error trying to recover password – File not found

  • Resolved coyotewp

    (@coyotewp)


    3 years, 6 months ago

    I noticed that when a customer tries to recover the password and enters the wrong email, a message appears saying “File not found.” and the page just doesn’t load, and the page url looks like this https://my-website.com/new-pass/wp-login.php?checkemail=confirm

    I have a page called New password, on it I pasted the shortcode [profilepress-password-reset id=”1″] everything works fine until someone tries to reset the password and misses the email ??

    Congratulations on the excellent plugin.

    • This topic was modified 3 years, 6 months ago by coyotewp.
Viewing 1 replies (of 1 total)
  • Plugin Author Collins Agbonghama

    (@collizo4sky)

    This looks like a plugin conflict. Try disabling other plugins save for ProfilePress and test. If it works, reactivate the plugins one at a time to find the conflicting plugin.

Viewing 1 replies (of 1 total)
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