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Resolved websitesareus
(@websitesareus)

11 years, 9 months ago

Hi Marco,

first, thank you for a great plugin. It worked fine for over a year, but recently we get an error (although nothing was updated or changed on the website).

When secureimage captcha is enabled, submitting the registration form results in the error ‘ERROR: Typed code is not correct.’ Also, clicking on the loudspeaker icon reads a captcha that is totally different from the captcha displayed.

The following other plugins are installed: add widgets to page, Akismet, Disable Comments, Exclude Pages from Navigation, Extended User Profile, Facebook Comments for WP, Fancy Dolly, Jetpack, Mass Mail, Member Access, WP touch.

Theme is Twentyeleven, WP and all plugins are current. Weired is that the plugin just stopped working a couple weeks ago with NO changes to the website. The update to the latest version of WP and all plugins was made after it stopped working, but it didn’t cure the issue.

Do you have any suggestions what might be wrong? The website is simplythebestsingles.com. We have unchecked the captcha now to keep the registration working. If you wish, we can put it back temporarily for troubleshooting.

Thank you for your help!

https://www.ads-software.com/extend/plugins/cimy-user-extra-fields/

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author Marco Cimmino
(@cimmo)

11 years, 9 months ago

Hi, can you please update to v2.5.2 and tell me if fixes your issue?

Thread Starter websitesareus
(@websitesareus)

11 years, 9 months ago

Thank you for your response. I have updated to v 2.5.2 yesterday, but it did not change anything.

Thanks again – I’d be happy to give you the login to WP-admin if that is of any help

Plugin Author Marco Cimmino
(@cimmo)

11 years, 9 months ago

Ok, you can send it to my email address and I’ll try to see when I have time.

Plugin Author Marco Cimmino
(@cimmo)

11 years, 9 months ago

I applied a possible fix, can you try the development version and report back?
https://downloads.www.ads-software.com/plugin/cimy-user-extra-fields.zip

Thread Starter websitesareus
(@websitesareus)

11 years, 9 months ago

Thank you so much!

The website owner has an event this weekend and is expecting lots of registrations over the next days (we are using your plugin without captcha – it works great without). We will definitely try your development version later next week and report back to you.

Thanks again!

Plugin Author Marco Cimmino
(@cimmo)

11 years, 9 months ago

Thank you.

Thread Starter websitesareus
(@websitesareus)

11 years, 9 months ago

Hi Marco,

thanks again for the fix – unfortunately it didn’t make a difference, still giving the error code.

We will keep it without captcha, as it works fine that way.

Thanks again for your help!

Plugin Author Marco Cimmino
(@cimmo)

11 years, 9 months ago

That is very strange though.
Which version of PHP do you have exactly?

Thread Starter websitesareus
(@websitesareus)

11 years, 9 months ago

Hosted with Startlogic. They only say ‘PHP 4 & 5 yes’.

Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)

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