Error: “Unable to verify details…” when clicking button

Hi there,

Good Day!!

We’re here to assist you with this one.

Our core team has tested your given URL and noticed that the subscription has been working perfectly. However, if you’re facing the issue further, please troubleshoot it with the following.

UNABLE TO VERIFY DETAILS PLEASE TRY AFTER SOME TIME ERROR

We use one layer of security for our ajax requests, which is WP Nonce, but due to the caching mechanism from third party plugins/hosting, this security nonce is also cached, which causes this error: “Unable to verify details, please try again after some time”.In some cases, setting up a cache timeout in plugin settings reduces this kind of issue.

How to get rid of this error?

1. Navigate to Admin Dashboard -> Instock Notifier -> Settings -> Troubleshoot Settings Section -> Frontend Subscribe Form Submission via one is WordPress AJAX (default) and the other one is WordPress REST API Route.Try changing that option to WordPress REST API Route and checking it out (purge your cache and check it out).

2. If the preceding steps are ineffective, try Google reCAPTCHA v3 (Invisible Recaptcha) – this will require a Site Key and a Secret Key.(Go to Admin Dashboard-> Instock Notifier-> Settings-> Google reCAPTCHA Settings-> Enable Google reCAPTCHA and select Version-> V3, then Site Key and Secret Key (both fields are required for proper operation)).

Thanks.

Hello,

Thanks for your quick response.
It was indeed the cache. We had fixed it by purging the cache with WP Rocket, but it’s probably a temporary solution due to what you’ve explained. We have already followed the steps you indicated, so we will be watching to see if the problem persists or if it has been solved.

Thank you very much.
Best regards.

Jonathan.

Hi there,

We hope the issue has been resolved. If you have any issues or further questions, please start a new thread.

Have a wonderful day!

Thanks.

Hello again,

The solution turned out to be temporary, purging the cache 2 times a day.
I have done the two configurations that you shared with me previously, and they have not worked. I need to solve it definitively because it’s very annoying, and we lose clients because of this unnecessary error.

Please, could you help us?
Thank you!

Jonathan.

Hello there,

We discussed your issue with our concerned team, and the most effective solution for this is to activate Google reCAPTCHA v3.(Admin Dashboard-> Instock Notifier-> Settings-> Google reCAPTCHA Settings-> Enable Google reCAPTCHA and select Version-> V3)

If you are using Google reCAPTCHA v2, then server-side validation is necessary for it.

Thanks.

Hello,

Thanks for your reply.
As I mentioned in the last comment, we have tried the two solutions that had been proposed to us, in which the reCAPTCHA v3 is included. However, it has not worked, because the error still persists.
I tried to schedule a new CRON task to automate cache cleaning 2 times a day, but that doesn’t work either (maybe I misconfigured the command).
We really don’t know what to do anymore.

We will continue to await a solution.
Thanks for your support. A cordial greeting.

Jonathan.

• This reply was modified 2 years, 7 months ago by axeljz.