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(@earth_human)

Using chrome inspector tool, this error “Uncaught ReferenceError: PopupConfig is not defined” is seemingly showing on all site pages. I disabled the popup builder and it goes away, then I enabled popup builder plugin again. How to fix? Here is the full message:

Uncaught ReferenceError: PopupConfig is not defined
    at SGPBPopup.forceCheckCurrentPopupType (wpsol_53c29e902014e8b916d9c1f9939a917a.js:9:55912)
    at SgpbEventListener.eventListener (wpsol_53c29e902014e8b916d9c1f9939a917a.js:9:83889)
    at Function.SgpbEventListener.popupObjCreator (wpsol_53c29e902014e8b916d9c1f9939a917a.js:9:83533)
    at HTMLDivElement.<anonymous> (wpsol_53c29e902014e8b916d9c1f9939a917a.js:9:83197)
    at Function.each (wpsol_53c29e902014e8b916d9c1f9939a917a.js:7:2983)
    at s.fn.init.each (wpsol_53c29e902014e8b916d9c1f9939a917a.js:7:1461)
    at Function.SgpbEventListener.init (wpsol_53c29e902014e8b916d9c1f9939a917a.js:9:83173)
    at wpsol_53c29e902014e8b916d9c1f9939a917a.js:9:89868

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Sygnoos Support
(@sygnoossupport)

2 years, 10 months ago

Dear @earth_human ,

Thanks for reporting.
Can you please send the system information file?
You can retrieve it from here:

How to Retrieve the “System Information” File

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv`

Looking forward to your answer.

Thread Starter earth_human
(@earth_human)

2 years, 10 months ago

Here it is: https://we.tl/t-0HHtmUAqVC

Sygnoos Support
(@sygnoossupport)

2 years, 10 months ago

Dear @earth_human ,

Thank you for the system info file.

We did some check-ups and it seems the issue is connected with the plugin called WP Speed of Light. We tried disabling the setting shown on this screenshot and seems the problem was gone.

Could you try disabling it and let us know if this helps?

Thread Starter earth_human
(@earth_human)

2 years, 10 months ago

This issue is no longer happening (I tested with and without the option on your screenshot) and it has no effect on the issue for me. We are using a plugin called “SiteGround Optimizer” and not “WP Speed of Light” but anyway this issue is resolved for now. I DO still need support on the other support ticket please: https://www.ads-software.com/support/topic/popup-not-showing-on-mobile-4/#post-15564099

Sygnoos Support
(@sygnoossupport)

2 years, 10 months ago

Dear @earth_human ,

Thank you for the reply.
We sent the response to you in the mentioned thread.

Viewing 5 replies - 1 through 5 (of 5 total)

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