Error: Unexpected token a in JSON at position 0 (SyntaxError)

  • Resolved yesyeah

    (@yesyeah)


    4 years, 2 months ago

    Hello – plugin will not upgrade database. Keep getting the following error. I have cleared cache several times and put cloudflare into development mode. It just won’t work. I have read through the support forums, and I have disabled sucuri and wordfence. I have no idea why this is not updating. Please advise, thanks!

    ERROR MESSAGE:

    Plugin: 4.9.2
    WordPress: 5.6 (single)
    PHP: 7.4.11
    Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
    JavaScript: https://XXXXXXXX/wp-content/plugins/redirection/redirection.js?ver=4.9.2-b1c9e2f6a1c3f8b6cc251a44757c6863
    REST API: https://XXXXXXXX/wp-json/
    Query: ?page=redirection.php

    Error: Unexpected token a in JSON at position 0 (SyntaxError)
    Raw: access denied

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author John Godley

    (@johnny5)

    Something on your site is returning the message ‘access denied’. I don’t know what this is, but it’s likely to be a security plugin, or a firewall.

    Thread Starter yesyeah

    (@yesyeah)

    I already disabled sucuri and wordpress before submitting this and that didn’t help.

    I know that a few months ago, the site was experiencing high resource usage. It’s on siteground and they are notoriously and annoyingly sensitive. They did 3 things:

    1. disabled api heartbeat
    2. disabled default cron and setup real cron
    3. setup cloudflare

    Could any of those issues be causing this problem? Thanks for your help.

    Plugin Author John Godley

    (@johnny5)

    Possibly, it’s impossible for me to say. There are also no real URLs so I can’t try myself.

    Thread Starter yesyeah

    (@yesyeah)

    Can I send more info to you privately without posting it here? It’s for a non-profit organization we are trying to assist.
    Thank you.

    • This reply was modified 4 years, 2 months ago by yesyeah.
    Plugin Author John Godley

    (@johnny5)

    Sure, I can be contacted through the plugin (the error message includes details, as does the support page), or at https://redirection.me/contact/

    Thread Starter yesyeah

    (@yesyeah)

    Thank you kindly, I just sent you a message via the contact form. I appreciate your help!

Viewing 6 replies - 1 through 6 (of 6 total)
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