Error [UNPROCESSABLE_ENTITY] The requested action could not be….

  • Resolved moscolonilucas

    (@moscolonilucas)


    1 year, 11 months ago

    Hello. The plugin is giving me this error:

    UpDownToggle panel: Order Notes
Failed to process the payment. Please try again or contact the store administrator. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-DUPLICATE_INVOICE_ID PayPalGateway.php:500 [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-DUPLICATE_INVOICE_ID OrderEndpoint.php:313 Order status changed from Pending Payment to Failed.

    The credit card processor is not enabled, the plugin has a very simple configuration.

    It so happens that the error arises since I migrated the web to another domain (that is, there are 2 domains that have the same paypal account and configuration, and both are receiving sales). In the domain to which the website was migrated, it does not have this error, and both the theme and the plugins are the same (it is a clone but with design changes)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @moscolonilucas

    The “DUPLICATE_INVOICE_ID” error can be caused by a plugin conflict and for this, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront(https://www.ads-software.com/themes/storefront/) and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists. Here’s a guide that explains the steps in more detail: https://woocommerce.com/document/how-to-test-for-conflicts/

    Now for resolving the outcome of this possible conflict, you could also set up your account, so that it allows duplicate invoice IDs, but this could lead to double payments and the need to refund some payments.
    However, if you want to do this, you can do:
    Log in to your Business PayPal account (https://www.paypal.com/businessmanage/preferences/payments)
    Go to the Payments Preferences section
    Under the “Block accidental payments:” section, select the option “No, allow multiple payments per invoice ID”

    I hope this will help you resolve the issue or at least get to a working solution for now.
    Let me know if you need any further assistance or have additional questions.

    Regards,
    Femi.

    Thread Starter moscolonilucas

    (@moscolonilucas)

    Both domains have the same plugins and themes, and the error does not occur in one. Could it be because they both share the same Paypal App, and therefore the same Client ID and secret key?

Viewing 2 replies - 1 through 2 (of 2 total)
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