Error updating SpamFireWall local base.

  • Resolved billgluth

    (@billgluth)


    3 years, 2 months ago

    Noticed this error when checking my CleanTalk installation:

    Error occurred while updating SpamFireWall local base. Error: EXCLUSIONS: COULD_NOT_WRITE_TO_DB 4: Table ‘149456395.wp_cleantalk_sfw_temp’ doesn’t exist

    Any direction on how best to proceed?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support katereji

    (@katereji)

    Hello.
    Could you tell us the website URL and what version of the plugin is installed there? We need this info for investigation.
    TO solve the issue try to deactivate then activate Anti-Spam plugin with the “Complite deactivation” option enabled (WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings -> Check the last settings “Complete deactivation” and save changes). If the error persists after doing this please contact us at our private Ticket System: https://cleantalk.org/my/support/open.

    Plugin Support katereji

    (@katereji)

    Hello @billgluth
    We have fixed the problem. All the changes will be included in the next stable release.
    Please, reinstall the plugin. (Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip, 5.161.3-dev version)
    Here is a guide for you:
    – Go to WordPress Administrator Panel —> Plugins.
    – Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    – After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    – Download the plugin archive from the link above.
    – Go to Plugins —> Add New —> Upload Plugin.
    – Choose the downloaded archive and press “Install Now”.
    Contact us if you have any questions.
    Best wishes,`

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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