Error uploading images, viewing media library, themes, plugins

  • Hi,

    I’m having trouble uploading images, it says “An error occurred in the upload. Please try again later.” That has been going on for over a week. I also can’t view my media library (that little grey circle just spins and spins). When I try to add a new plugin, I also get the spinning grey circle. When I try to look for a new theme (I thought maybe my theme was the issue), I get “An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums.”

    Basically I’m having touble customizing my website cause I can’t access my media library, or install new plugins or themes.

    I’ve tried on different internet connections on different days, so I don’t think it’s a slow wi-fi issue…

    To give you an idea of where I’m coming from, I’m a really really novice user of WordPress with very limited tech-y knowledge. (Think your Grandma-trying-to-use-a-computer level novice.) I’m cosidering asking my web hosting provider how to uninstall WordPress on my cPanel and then just start all over again cause I literally have no idea what to do.

    Any tips or help would be greatly appreciated!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ccc00

    (@ccc00)

    I am currently using the Vogue theme by the way: https://kairaweb.com/theme/vogue/

    with these active plugins:

    https://www.ads-software.com/plugins/loginizer/

    Uninstall the plugins or deactivate and see what happens. You do this in>>dashboard>>plugins.

    It may be a file size in cpanel but it usually says so when trying to upload files.

    php.ini

    If you have a FTP programe you could try uploading to the site that way. I like and use Filezilla, its free.

    Filezilla FTP

    I hope this has helped a little! There is only so much I know about WordPress and I have been where you are now.

    Whenever you edit anything remember to save. Anything I remove in the code I drop into notepad and save. For text/code changes you can copy/cut. This allows you to replace at your convenience in the place you took it from but do not copy anything else till you drop the ‘cut’ back as ‘paste’.

    J

    Thread Starter ccc00

    (@ccc00)

    Thanks for the tips Julienne!

    Funny thing happened, I just logged in to my wp-admin to try your suggestion about the plugins but thought I’d give loading images, checking the media library, etc. another try. Strangely enough, everything seems to be back to normal, without my having to change anything! No idea why it wasn’t working last week. But needless to say, I’m relieved that it seems to be working all right now.

    Thanks so much for your advice though, will keep this on hand in case the problem resurfaces!

Viewing 3 replies - 1 through 3 (of 3 total)
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