Error: User does not have sufficient permissions for this account.

@martinsauter Thanks for opening a support topic. Can you inform me of the the following and we can hopefully assist:

1. When signing into Google Analytics are you using the same Google account which you used to setup Site Kit – while logged in as the same WordPress user?
2. When selecting the different Analytics accounts using the dropdown does the notice appears for just one of the accounts which are available?
3. Can you please share your Site Health information

If you have any questions on the above please ask.

Thanks @jamesosborne

1. Yes, I use the same Google account to access Google Analytics and to set up Site Kit. But I don’t fully understand what you mean by ?the same WordPress user?? There is only one WordPress user.

2. The error message does not disappear when I switch to the other GA account using the dropdown, but I am able to connect to this other GA account anyway.

3. You will find this information below.

### wp-core ###

version: 5.4.1
site_language: de_DE
user_language: de_DE
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 33
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/swisslao/public_html/swisslaos2018
wordpress_size: 74,93 MB (78574474 bytes)
uploads_path: /home/swisslao/public_html/swisslaos2018/wp-content/uploads
uploads_size: 282,66 MB (296388293 bytes)
themes_path: /home/swisslao/public_html/swisslaos2018/wp-content/themes
themes_size: 37,01 MB (38810891 bytes)
plugins_path: /home/swisslao/public_html/swisslaos2018/wp-content/plugins
plugins_size: 143,04 MB (149983878 bytes)
database_size: 32,15 MB (33708960 bytes)
total_size: 569,79 MB (597466496 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Swiss Laos Hospital Project (Divi Child) (swisslaos2016)
version: 3.0.17.1478332722
author: Martin Sauter
author_website: https://www.martinsauter.ch
parent_theme: Divi (Divi)
theme_features: custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, editor-style, widgets
theme_path: /home/swisslao/public_html/swisslaos2018/wp-content/themes/swisslaos2016

### wp-parent-theme ###

name: Divi (Divi)
version: 4.4.5
author: Elegant Themes
author_website: https://www.elegantthemes.com
theme_path: /home/swisslao/public_html/swisslaos2018/wp-content/themes/Divi

### wp-themes-inactive (2) ###

Twenty Nineteen: version: 1.5, author: WordPress-Team
Twenty Twenty: version: 1.2, author: WordPress-Team

### wp-mu-plugins (3) ###

ET Support Center :: Must-Use Plugins Autoloader: author: Elegant Themes, version: (undefined)
Health Check Troubleshooting Mode: author: (undefined), version: 1.7.0
WP Migrate DB Pro Compatibility: version: 1.1, author: Delicious Brains

### wp-plugins-active (45) ###

Activity Log: version: 2.5.2, author: Activity Log Team
Admin Menu Tree Page View: version: 2.7.1, author: P?r Thernstr?m
BackWPup: version: 3.7.1, author: Inpsyde GmbH
Better Font Awesome: version: 1.7.1, author: Mickey Kay
BJ Lazy Load: version: 1.0.9, author: Bj?rn Johansen, Aron Tornberg, angrycreative
Broken Link Checker: version: 1.11.12, author: WPMU DEV
Change Password Protected Message: version: 1.2.5, author: pipdig
Child Theme Configurator: version: 2.5.2, author: Lilaea Media
Classic Editor: version: 1.5, author: WordPress Contributors
Content Aware Sidebars: version: 3.12, author: Joachim Jensen - DEV Institute
Featured Image Admin Thumb: version: 1.5.3, author: Sean Hayes
GDPR Cookie Consent Banner: version: 2.3.15, author: termly
Header Footer Code Manager: version: 1.1.7, author: 99robots
Health Check & Troubleshooting: version: 1.4.4, author: The www.ads-software.com community
Inline Google Spreadsheet Viewer: version: 0.13.2, author: Meitar Moscovitz <[email protected]>
Language Fallback: version: 1.0.5, author: Bernhard Kau
Leaflet Maps Marker: version: 3.12.3, author: MapsMarker.com e.U.
LiteSpeed Cache: version: 3.0.8.6, author: LiteSpeed Technologies
Loco Translate: version: 2.3.3, author: Tim Whitlock
MainWP Child: version: 4.0.7.1, author: MainWP
MC4WP: Mailchimp Activity: version: 1.1.0, author: ibericode
MC4WP: Mailchimp for WordPress: version: 4.7.7, author: ibericode
M Chart: version: 1.7.8, author: Jamie Poitra
M Chart Highcharts Library: version: 1.0.5, author: Jamie Poitra
Members: version: 3.0.8, author: MemberPress
Ninja Forms: version: 3.4.24.2, author: Saturday Drive
PDF Image Generator: version: 1.5.6, author: Mizuho Ogino
Plugin Notes Plus: version: 1.2.2, author: Jamie Bergen
Post Duplicator: version: 2.20, author: Metaphor Creations
Rank Math SEO: version: 1.0.42.3, author: Rank Math
Redirection: version: 4.7.2, author: John Godley
Sidebar Login: version: 2.7.3, author: Mike Jolley
Site Kit by Google: version: 1.8.0, author: Google
Smash Balloon Custom Facebook Feed: version: 2.14.1, author: Smash Balloon
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.24, author: Sucuri Inc.
WordPress Importer: version: 0.7, author: wordpressdotorg
WP Cerber Security, Antispam & Malware Scan: version: 8.6.3, author: Cerber Tech Inc.
WPCore Plugin Manager: version: 1.9.0, author: Stuart Starr
WP First Letter Avatar: version: 2.2.8, author: Dev49.net
WP Migrate DB Pro: version: 1.9.10, author: Delicious Brains
WPML Media: version: 2.5.5, author: OnTheGoSystems
WPML Multilingual CMS: version: 4.3.12, author: OnTheGoSystems
WPML String Translation: version: 3.0.9, author: OnTheGoSystems
WPML Translation Management: version: 2.9.6, author: OnTheGoSystems
WP Notification Bars: version: 1.0.5, author: MyThemeShop

### wp-plugins-inactive (2) ###

Enhanced Media Library: version: 2.7.2, author: wpUXsolutions
Google Analytics Dashboard for WP (GADWP): version: 6.0.2, author: ExactMetrics

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1684
imagemagick_version: ImageMagick 6.9.4-10 Q16 x86_64 2017-05-23 https://www.imagemagick.org
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 141 GB
	imagick::RESOURCETYPE_DISK: 1.844674407371E+19
	imagick::RESOURCETYPE_FILE: 37500
	imagick::RESOURCETYPE_MAP: 141 GB
	imagick::RESOURCETYPE_MEMORY: 71 GB
	imagick::RESOURCETYPE_THREAD: 1
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.26.9.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.1.33 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_size: 16M
php_post_max_size: 16M
curl_version: 7.62.0 OpenSSL/1.0.2k
suhosin: false
imagick_availability: true
server-headers: 
	set-cookie: Array
	expires: Wed, 11 Jan 1984 05:00:00 GMT
	cache-control: no-cache, must-revalidate, max-age=0
	content-type: text/html; charset=UTF-8
	link: Array
	x-litespeed-cache-control: private,max-age=1800
	x-litespeed-tag: 58a_tag_priv,public:58a_HTTP.200,public:58a_front,public:58a_URL.6666cd76f96956469e7be39d750cc7d9,public:58a_F,public:58a_Po.2,public:58a_PGS,public:58a_
	etag: "17325-1589219017;gz"
	x-litespeed-cache: miss
	content-encoding: gzip
	vary: Accept-Encoding
	date: Mon, 11 May 2020 17:43:37 GMT
	alt-svc: quic=":443"; ma=2592000; v="43,46", h3-Q043=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-25=":443"; ma=2592000, h3-27=":443"; ma=2592000
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.26-log-cll-lve
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/swisslao/public_html/swisslaos2018/wp-content
WP_PLUGIN_DIR: /home/swisslao/public_html/swisslaos2018/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### google-site-kit ###

version: 1.8.0
php_version: 7.1.33
wp_version: 5.4.1
reference_url: https://www.swisslaos.ch
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console, analytics
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
	https://www.googleapis.com/auth/analytics.manage.users: ?
	https://www.googleapis.com/auth/analytics.edit: ?
search_console_property: https://www.swisslaos.ch/
analytics_account_id: 5981????
analytics_property_id: UA-5981??????
analytics_profile_id: 9804????
analytics_use_snippet: yes

• This reply was modified 4 years, 9 months ago by Steven Stern (sterndata).
• This reply was modified 4 years, 9 months ago by Steven Stern (sterndata).

@martinsauter thanks for the details! Interestingly, your Site Health information is showing that Site Kit has inserted the snippet for your Analytics property staring with: UA-5981??????

Could you confirm that this property the one experiencing the issue?

I currently don’t see this snippet on the site, which may correlate with the error you are receiving.

Could you try the following:

1) Clear any caching plugins or server-side caching and attempt to connect Analytics in an incognito browser window?

2) If that does not work, send us a screenshot of any browser console errors you see when the error occurs.

You can provide a link to screenshots using a service like Imgur or Jumpshare.

No, the property that I need to connect and that does not work is UA-4588xxxx-x.

The property UA-5981xxxx-x is the one that I have successfully connected for testing purposes.

I did the following:

• I have reset Site Kit on my WP website.
• I have revoked any rights for Site Kite from my Google account.
• I have cleared my server cache.
• I have re-configured Site Kit from the start.

The problem remains: I can connect Google Search Console, but not Google Analytics. Here is what I can see in the console: https://imgur.com/a/pkZttq8

And this is the log: https://www.dropbox.com/s/wi4jjnm37ulmzx4/www.swisslaos.ch-1589271890210.log?dl=0

By the way: On thing to mention is that with the Google Account in question I do not see all of my views in the dropdown far right.

• This reply was modified 4 years, 9 months ago by Martin Sauter.

@martinsauter Many thanks for the update, and very useful additional context. While you may have already performed this check can you visit that the Analytics web interface and confirm full access under both “Account User Management” and “Property User Management”?

After confirming access please restart the setup process using a browser incognito window, so browser caching or extensions don’t interfere.

@jamesosborne My Google account has all rights on all levels in Google Analytics (account, property, view). And the error messages from above were created using an incognito window.

@martinsauter Thanks for the additional information. I’ve created a GitHub issue so we can investigate further.
https://github.com/google/site-kit-wp/issues/1548

I’ll keep you posted here with any updates.

@martinsauter Thanks for your patience. In order to troubleshoot further can you access the Analytics Query Explorer and fill in the required information based on the same property which you’re unable to access?

After running the query please inform whether you see any results.

This is the result I get: https://imgur.com/a/KNXYmbT

@martinsauter Thanks for providing that additional information, which I’ll add to the respective GitHub issue.

We’ll report back to you here with any updates.

@jamesosborne I just learned that there is a vulnerability in Site Kit 1.7 which was patched in Site Kit 1.8. Can I update my plug-in in the meantime or would this affect your investigations?

@martinsauter You can update the plugin no problem, we’re still investigating the issue from our side.

@martinsauter Many thanks for your patience on this issue. To keep you up to date we we’ve been testing out different scenarios and ran into the same issue thus far only with modifications at Analytics permissions level.

Could you confirm the levels of user permissions the Google Account in question has at account, property and view level in the admin area of your Analytics account?

Here’s an example of what the permissions screens will look like when clicking on any of the user management sections and then your email (the same email associated with your Google account).

I’m having the same issue here with Analytics not verifying my ownership of the site. I even generated a new piece of Analytics code on howtocleanthings.com. Where before it was giving me a permissions error, now it’s giving me this error:

“Error: We’ve detected there’s already an existing Analytics tag on your site (ID UA-26735861-1), but your account doesn’t seem to have access to this Analytics property. You can either remove the existing tag and connect to a different account, or request access to this property from your team.”

I am the owner. I created that code with the account that it is connected to. I don’t know what else it could want from me.

@jamesosborne As I have confirmed already three weeks ago: The Google account in question has all rights in the Google Analytics account (on the account level, the property level, and the view level). Google Analytics has been set up with this very same Google account, and I am the only person with access to all these accounts.

The only extra information I can provide is that we were using the ExactMetrics plugin before we switched to Site Kit.