Error user mail is not sent / admin mail is not sent when booking

  • Resolved dominicusb

    (@dominicusb)


    2 weeks, 1 day ago

    Hello,

    I have configured my WP site to use WP mail SMTP as a mail service and everything seems to work as expected BUT

    NOT with the Booking calendar.

    I can send out a test mail from the WP mail SMTP plugin test page. When I book usingg the booking calendar I get an error message that the mail didn’t send to the admin NOR the user

    Where can I troubleshoot? What should I do first to be able to see what can be the issue?
    I tried to turn on the “use PHP mailer” but that didn’t work either

    Any suggestions?

    Thanks/ Dominicus

    The page I need help with: [log in to see the link]

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  • Thread Starter dominicusb

    (@dominicusb)

    OK, I found the problem
    If someone may encounter the same problem it was:

    I use BREVO as provider (free) and had verified an address BUT used another address as sending address in the booking calendar plugin settings/notification on every theme.

    Be sure to use the same address as you have configured in you service provider and verified.

    Hope this helps someone else,

    Dominicus

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