Error validating access token

  • Resolved LandyVlad

    (@landyvlad)


    4 years, 9 months ago

    The website owner is getting a [“error”,”Error validating access token: The user has not authorized application 457830911380339.”]

    This issue has only occurred recently (as far as I know) and nothing on the site had been touched by the owner.

    Would I be correct to assume this is an issue within facebook whereby this plkugin needs be re-authorised for some reason?

    If so is there any ‘simple guide’ or a brief set of instructions I can refer the owner too, so she can resole the issue?

    Thank you all ??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    We very much regret incidents such as the one that you have brought to our attention. Could you please try the following steps? It will most likely resolve the problem, however, I should note, that the feeds you have created will be removed.

    ? Go to Facebook Feed WD and press Uninstall.
    ? Navigate to Plugins page and delete Facebook Feed WD
    ? Reinstall and actvate it.

    Afterward, please authenticate with your account and recreate your feeds.

    Thanks! Have a nice day!

    Thread Starter LandyVlad

    (@landyvlad)

    Thanks. That’s a real disappointment but I guess we’ll need to give that a go.
    Has the issue been fixed for the future or could it happen again?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Dear @landyvlad

    Facebook API may reuiqre you to authenticate again any time without warning.I am sorry but this is not depending on us.

Viewing 3 replies - 1 through 3 (of 3 total)
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