error w/ Ocean-extra plugin

Hello @frieauffcom,

Thank you for reaching out,

I fully examined the issue you have raised on this topic and could not see it on my end. How can we replicate your steps to arrive at the issue on a fresh WordPress installation?

Also, please provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png (you can remove your email address from the content).

Please recheck your issue and keep us posted.

I hope it helps.
Best Regards

Sorry, I had deactivated the plugin to keep the site running. Let me enable it again quickly and you should see issues when chosing pages from the mobile menu (esp. “Impressum”).

Here’s the site report:

`
### wp-core ###

version: 6.4.3
site_language: de_DE
user_language: de_DE
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/customer/www/raumfuerentwicklung-krey.de/public_html
wordpress_size: 130,46 MB (136797123 bytes)
uploads_path: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/uploads
uploads_size: 212,47 MB (222789132 bytes)
themes_path: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/themes
themes_size: 69,75 MB (73134960 bytes)
plugins_path: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/plugins
plugins_size: 112,32 MB (117779186 bytes)
database_size: 4,55 MB (4767744 bytes)
total_size: 529,54 MB (555268145 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: OceanWP (oceanwp)
version: 3.5.5
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
parent_theme: none
theme_features: core-block-patterns, menus, widgets-block-editor, post-thumbnails, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, post-formats, title-tag, automatic-feed-links, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/themes/oceanwp
auto_update: Aktiviert

### wp-themes-inactive (9) ###

Astra: version: 4.6.9, author: Brainstorm Force (latest version: 4.6.10), Automatische Aktualisierungen deaktiviert
GeneratePress: version: 3.4.0, author: Tom Usborne, Automatische Aktualisierungen deaktiviert
Neve: version: 3.8.5, author: ThemeIsle, Automatische Aktualisierungen deaktiviert
Twenty Nineteen: version: 2.7, author: Das WordPress-Team (latest version: 2.8), Automatische Aktualisierungen deaktiviert
Twenty Twenty: version: 2.5, author: Das WordPress-Team (latest version: 2.6), Automatische Aktualisierungen deaktiviert
Twenty Twenty-Four: version: 1.0, author: Das WordPress-Team (latest version: 1.1), Automatische Aktualisierungen deaktiviert
Twenty Twenty-One: version: 2.1, author: Das WordPress-Team (latest version: 2.2), Automatische Aktualisierungen deaktiviert
Twenty Twenty-Three: version: 1.0, author: Das WordPress-Team (latest version: 1.4), Automatische Aktualisierungen deaktiviert
Twenty Twenty-Two: version: 1.0, author: WordPress-Team (latest version: 1.7), Automatische Aktualisierungen deaktiviert

### wp-plugins-active (14) ###

Ninja Forms: version: 3.8.2, author: Saturday Drive, Automatische Aktualisierungen aktiviert
Ocean Extra: version: 2.2.6, author: OceanWP, Automatische Aktualisierungen deaktiviert
Otter – Page Builder Blocks & Extensions for Gutenberg: version: 2.6.6, author: ThemeIsle, Automatische Aktualisierungen aktiviert
Security Optimizer: version: 1.4.13, author: SiteGround, Automatische Aktualisierungen deaktiviert
Simple Full Screen Background Image: version: 1.2.10, author: AMP-MODE, Automatische Aktualisierungen aktiviert
SiteGround Central: version: 3.0.2, author: SiteGround, Automatische Aktualisierungen aktiviert
Speed Optimizer: version: 7.5.0, author: SiteGround, Automatische Aktualisierungen deaktiviert
Unsplash: version: 1.0.1, author: Unsplash, Automatische Aktualisierungen deaktiviert
Widget Options: version: 4.0.5.1, author: Widget Options Team, Automatische Aktualisierungen deaktiviert
WordPress Importer: version: 0.8.2, author: wordpressdotorg, Automatische Aktualisierungen deaktiviert
WP-Sweep: version: 1.1.8, author: Lester 'GaMerZ' Chan, Automatische Aktualisierungen deaktiviert
WPForms Lite: version: 1.8.7.2, author: WPForms, Automatische Aktualisierungen deaktiviert
WPtouch Mobile Plugin: version: 4.3.56, author: WPtouch, Automatische Aktualisierungen deaktiviert
Yoast SEO: version: 22.4, author: Team Yoast, Automatische Aktualisierungen aktiviert

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Nicht verfügbar
imagemagick_version: Nicht verfügbar
imagick_version: Nicht verfügbar
file_uploads: 1
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 10.02.1

### wp-server ###

server_architecture: Linux 6.6.21-MCIclouder470 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: cgi-fcgi
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 8.2.1 OpenSSL/3.1.1
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-04-03T14:29:49+00:00
utc-time: Wednesday, 03-Apr-24 14:29:49 UTC
server-time: 2024-04-03T14:29:48+00:00

### wp-database ###

extension: mysqli
server_version: 5.7.44-48-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 33554432
max_connections: 500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nicht definiert
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### wpforms ###

version: 1.8.7.2
lite: 2. Januar 2022 um 3:52 pm?Uhr
upload_dir: Beschreibbar
total_forms: 1
total_submissions: 54

`

Hello @frieauffcom,
Thanks for your feedback.

This topic has been forwarded to the developer team, and we’ll get back to you with the information once it is available.

Thank you for using OceanWP, and I appreciate your patience.
Best Regards

Thanks. For the time being I’ll disable the plugin again so the site displays fine on mobile as well. If you need it activated again for further tests, let me know!

Hello @frieauffcom,

Thank you for waiting.
We’ve made some changes regarding the issue on this topic and the dev version is available now, and you can update it manually. To update Ocean Extra plugin, first, please download the zip files at this URL: https://drive.google.com/file/d/1PGT0-b3rKgy8vIOz4X-KjpvD6MQS3hEb/view?usp=sharing.

Then do the steps below:
0. First, download the plugin(dev version).
1. Head over to WP Dashboard > Plugins > Add New.
2. Click on the “Upload Plugin” button.
3. Choose the plugin and click on the install now button.
4. Next, click on the “Replace current with uploaded” button.

Note 1: Before updating, please get a full backup from your website.

Note 2: If you have a cache plugin, server/CDN, or LiteSpeed cache, you need to clear its cache contents or disable them to see your changes.
?
Please keep us posted on the result,
Also, let me know if you have any questions about the above steps.
Best Regards