“Error: We are unable to subscribe you. Please try again later”

  • Resolved PayneStudios

    (@paynestudios)


    3 years ago

    Upon filling out the 2-field form and submitting, I get the error in the subject. No other information.
    This plugin _did_ work at least once.
    Host is Bluehost.
    The “Subscription Page URL” was tested & is valid.
    The “From Which Email Address” is valid and working; hosted at the same host that hosts the website.
    I tried checking “Disable Headers”; no effect, same error.
    I looked in the database using phpMyAdmin: I see the two tables:

    <database-prefix>_wp_email_capture_registered_members
    <database-prefix>_wp_email_capture_temp_members

    Both tables are empty (0 rows).

    On Bluehost I went to CPanel > Metrics > Errors:

    Latest web server error log messages:
    No recent web server errors exist for your domain: thegilmorereport.com
    Latest suEXEC error log messages:
    No recent suEXEC errors exist for your domain: thegilmorereport.com

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter PayneStudios

    (@paynestudios)

    Web root error log includes:

    [22-Feb-2022 23:03:34 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home3/thegilm2/public_html/wp-content/plugins/wp-email-capture/inc/display.php:17) in /home3/thegilm2/public_html/wp-content/plugins/jetpack/modules/custom-css/custom-css-4.7.php on line 105
    [… repeats …]
    [22-Feb-2022 23:03:43 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home3/thegilm2/public_html/wp-content/plugins/wp-email-capture/inc/display.php:17) in /home3/thegilm2/public_html/wp-includes/pluggable.php on line 1355
    [22-Feb-2022 23:03:43 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home3/thegilm2/public_html/wp-content/plugins/wp-email-capture/inc/display.php:17) in /home3/thegilm2/public_html/wp-includes/pluggable.php on line 1358
    [… this pair of lines repeats … ]

    Thread Starter PayneStudios

    (@paynestudios)

    Update: when I remove the ReCAPTCHA site key and Private key from the WP Email Capture configuration, the form works.
    I copied & pasted those ReCAPTCHA v.3 from the Google ReCAPTCHA site.

    Thread Starter PayneStudios

    (@paynestudios)

    Version: WordPress 5.9.1
    Theme: Legit News, Version: 1.0.5, Child theme.

    Plugin Author Rhys Wynne

    (@rhyswynne)

    Hi There,

    Thanks for your patience.

    I did discover a bug. 3.9.2 should have fixed it.

    Could you try that as an upgrade?

    Thanks

    Rhys

Viewing 4 replies - 1 through 4 (of 4 total)
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