• Resolved mattr1963

    (@mattr1963)


    Getting this message when trying to complete installation of Google Analytics on the Google Site Kit… “Error: We’ve detected there’s already an existing Analytics tag on your site (ID UA-180973431-1), but your account doesn’t seem to have access to this Analytics property”. I had Monster Insights free version installed before. Deactivated and deleted the Monster Insights plugin after installing Google Site Kit. Contacted Monster Insights for help and they told me that their Google tracking code should have been removed when I deleted their plugin so, no help there.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi Matthew,

    Thanks for reaching out. Hopefully we can assist and ensure you’re able to view the Analytics data within Site Kit for the property that’s already existing on your site, or help you determine the source of this property so you can remove it and add your own.

    So we can assist with this please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Do you have any other Google accounts? If so is it possible that you previously setup Google Analytics manually using another account. Alternatively if there are other administrators of your site they may have added a Google Analytics property themselves, connecting a property which you don’t have access to.

    Once we have the above information we can advise further. We also have some documentation on this error you’re encountering, added to the plugin website.

    Thread Starter mattr1963

    (@mattr1963)

    I have other Google Accounts but I only signed up for Google Search Console using this email. Here’s my WordPress site health info…

    
    ### wp-core ###
    
    version: 5.9.3
    site_language: en_US
    user_language: en_US
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 1
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/catlover/public_html
    wordpress_size: 110.43 MB (115791348 bytes)
    uploads_path: /home/catlover/public_html/wp-content/uploads
    uploads_size: 802.70 MB (841695405 bytes)
    themes_path: /home/catlover/public_html/wp-content/themes
    themes_size: 19.03 MB (19950567 bytes)
    plugins_path: /home/catlover/public_html/wp-content/plugins
    plugins_size: 134.23 MB (140752960 bytes)
    database_size: 233.22 MB (244547584 bytes)
    total_size: 1.27 GB (1362737864 bytes)
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: OceanWP (oceanwp)
    version: 3.2.1
    author: OceanWP
    author_website: https://oceanwp.org/about-me/
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
    theme_path: /home/catlover/public_html/wp-content/themes/oceanwp
    
    ### wp-mu-plugins (1) ###
    
    Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2
    
    ### wp-plugins-active (16) ###
    
    Antispam Bee: version: 2.11.0, author: pluginkollektiv
    Elementor: version: 3.6.4, author: Elementor.com
    Elementor Pro: version: 3.6.5, author: Elementor.com
    Health Check & Troubleshooting: version: 1.4.5, author: The www.ads-software.com community
    Imagify: version: 1.10, author: WP Media
    Instant Indexing: version: 1.1.13, author: Rank Math
    Loginizer: version: 1.7.0, author: Softaculous
    Loginizer Security: version: 1.7.0, author: Softaculous
    Rank Math SEO: version: 1.0.87, author: Rank Math
    Rank Math SEO PRO: version: 3.0.10.1, author: Rank Math
    Site Kit by Google: version: 1.72.0, author: Google
    UpdraftPlus - Backup/Restore: version: 1.22.11, author: UpdraftPlus.Com, DavidAnderson
    Wordfence Security: version: 7.5.9, author: Wordfence
    WP Global Site Tag: version: 1.0.6, author: Digital Apps
    WP Rocket: version: 3.11.0.4, author: WP Media
    WP Simple Paypal Shopping cart: version: 4.5.7, author: Tips and Tricks HQ, Ruhul Amin, mra13
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    gd_version: 2.2.5
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-962.3.2.lve1.5.64.el7.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 7.4.28 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: -1
    upload_max_size: 2M
    php_post_max_size: 8M
    curl_version: 7.71.0 OpenSSL/1.1.1d
    suhosin: false
    imagick_availability: false
    server-headers: 
    	x-powered-by: PHP/7.4.28
    	pragma: no-cache
    	expires: Wed, 11 Jan 1984 05:00:00 GMT
    	cache-control: no-cache, must-revalidate, max-age=0
    	content-type: text/html; charset=UTF-8
    	x-ua-compatible: IE=edge
    	link: Array
    	content-encoding: gzip
    	vary: Accept-Encoding,User-Agent,Accept-Encoding
    	date: Mon, 18 Apr 2022 15:59:20 GMT
    	server: LiteSpeed
    	alt-svc: h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46"
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.3.34-MariaDB-cll-lve
    client_version: 10.3.32-MariaDB
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/catlover/public_html/wp-content
    WP_PLUGIN_DIR: /home/catlover/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    ### google-site-kit ###
    
    version: 1.72.0
    php_version: 7.4.28
    wp_version: 5.9.3
    reference_url: https://catloverstyle.com
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    verification_status: verified-non-site-kit
    connected_user_count: 1
    active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights, tagmanager
    required_scopes: 
    	openid: ?
    	https://www.googleapis.com/auth/userinfo.profile: ?
    	https://www.googleapis.com/auth/userinfo.email: ?
    	https://www.googleapis.com/auth/siteverification: ?
    	https://www.googleapis.com/auth/webmasters: ?
    	https://www.googleapis.com/auth/analytics.readonly: ?
    	https://www.googleapis.com/auth/tagmanager.readonly: ?
    capabilities: 
    	googlesitekit_authenticate: ?
    	googlesitekit_setup: ?
    	googlesitekit_view_posts_insights: ?
    	googlesitekit_view_dashboard: ?
    	googlesitekit_view_module_details: ?
    	googlesitekit_manage_options: ?
    enabled_features: 
    	adsenseSetupV2: ?
    	dashboardSharing: ?
    	ideaHubModule: ?
    	swgModule: ?
    	userInput: ?
    	unifiedDashboard: ?
    	zeroDataStates: ?
    search_console_property: sc-domain:catloverstyle.com
    analytics_account_id: none
    analytics_property_id: none
    analytics_profile_id: none
    analytics_use_snippet: yes
    analytics_4_property_id: none
    analytics_4_web_data_stream_id: none
    analytics_4_measurement_id: none
    analytics_4_use_snippet: yes
    tagmanager_account_id: none
    tagmanager_container_id: none
    tagmanager_amp_container_id: none
    tagmanager_use_snippet: yes
    
    
    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing these additional details. I can see a non Site Kit snippet placed on your site, referring to the snippet in your support topic. From looking at the Site Health report you kindly shared it may be possible this snippet was added via the WP Global Site Tag plugin. Can you temporarily deactivate this plugin while I check your site once more? Let me know once you’ve done so and I’ll perform additional checks.

    If we can determine the snippet was not placed via this plugin we can perform some additional checks. If we do determine the snippet was inserted via the WP Global Site Tag plugin I can assist you with determining any possible configuration changes to ensure you can select another property.

    Thread Starter mattr1963

    (@mattr1963)

    I’ve deactivated the WP Global Site Tag plugin.

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for the update. I’ve checked your site manually and also using the tagassistant.google.com service, and I can see the snippet remains. For that reason we’ll need to check other methods which may have been used to insert this snippet. It may have been added via the following:

    1. Manually inserted into your themes header.php file
    2. Added via a theme feature
    3. Added via your Rank Math plugin (Rank Math > General Settings > Analytics)

    Let me know if you need any assistance checking the above.

    Thread Starter mattr1963

    (@mattr1963)

    Probably Rank Math Pro plugin would be my guess, if it’s not leftover from Monster Insights. The header.php file and theme have no snippets.

    Thread Starter mattr1963

    (@mattr1963)

    The tagassistant.google.com was added after the problem with the tracking code to possibly help with removing the tracking code.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for the update.

    Probably Rank Math Pro plugin would be my guess, if it’s not leftover from Monster Insights. The header.php file and theme have no snippets.

    If you want to check your settings now (Rank Math > General Settings > Analytics), or temporarily deactivate Rank Math and inform me once done I can take a look at your site once more.

    Plugin Support James Osborne

    (@jamesosborne)

    @mattr1963 Just following up with you to check whether you’ve been able to determine the source of the additional snippet?

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Error: We’ve detected there’s already an existing Analytics tag on your site’ is closed to new replies.